Information Technology Help Desk Technician
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Summary
OculusIT is hiring a frontline IT Help Desk Technician in Andover, Kansas, to serve as the first point of contact for university faculty, staff, and students. The role diagnoses, troubleshoots, and resolves hardware, software, connectivity, telephony, printing, and classroom technology issues.
Job Description The Help Desk Technician provides frontline technical support to university faculty, staff, students, and other authorized users. This position serves as the first point of contact for technology-related issues and is responsible for diagnosing, troubleshooting, and resolving hardware, software, connectivity, telephony, printing, and classroom technology problems. \n The successful candidate will deliver responsive, professional, and customer-focused technical support while help…