Information Technology Helpdesk Technician I
Summary
Helpdesk Technician at TLC Engineering Solutions in Orlando, FL (hybrid, two days per week in office). Configures and troubleshoots workstations, laptops and tablets, and manages the IT ticket system end to end. Requires 1+ year of IT experience and strong knowledge of workstation hardware and Windows.
This is a hybrid role which requires two days per week in-office.
We are looking for a Helpdesk Technician to join TLC Engineering Solutions (TLC) in Orlando, FL. TLC has an amazing culture that focuses on our employees’ career development and opportunities to work on spectacular projects we are proud of - many of which you will know! Visit our website to learn more: Projects | TLC Engineering Solutions (tlc-engineers.com).
The primary roles of the Help Desk Technician is to configure and troubleshoot workstations, laptops, tablets, monitor and maintain the TLC IT Ticket system, which involves reaching out to staff who have submitted trouble tickets, resolve the ticket in a timely manner and close tickets after successful completion.
Qualifications You'll Need:
- A minimum of 1 year of IT experience
- Comprehensive knowledge of workstation hardware and Windows Operating Systems
- Ability to be friendly/approachable and effectively communicate to solve problems and explain resolutions to all employees.
Preferred Qualifications, Knowledge and Experience:
- CompTIA A+ and / or Microsoft Certified Systems Administrator (MCSA)
If this sounds like the role for you and you're ready to join an amazing team, please apply!