Information Technology - IT Business Analyst

Information Technology - IT Business Analyst

Information Technology (IT) Business Analyst
Position Summary
The IT Business Analyst provides analytical and operational support to the Information Technology department by evaluating business processes, analyzing data in enterprise applications, identifying opportunities for improvement, and assisting with the implementation of technology solutions. The role serves as a liaison between business stakeholders and IT teams to improve business performance, system effectiveness, and operational efficiency.
Key Responsibilities
Business Analysis & Process Improvement

Analyze business processes and enterprise application data to identify trends, issues, and improvement opportunities.
Facilitate root cause analysis of process and system-related problems.
Develop corrective action recommendations and support implementation efforts.
Assist with continuous improvement initiatives that enhance operational efficiency and effectiveness.

Requirements Gathering & Documentation

Gather, document, and validate business requirements.
Develop and maintain business and technical documentation.
Create process flows, user documentation, training materials, and work instructions.
Support policy and procedure development and version control.

Reporting & Analytics

Develop metrics, dashboards, and reports to support business and IT decision-making.
Monitor operational performance, service effectiveness, and customer feedback.
Analyze data to support strategic and operational initiatives.

Project & Stakeholder Support

Collaborate with business partners, project teams, vendors, and end users.
Support testing, training, change management, and solution adoption activities.
Assist with implementation and post-deployment reviews of technology solutions.
Participate in cross-functional projects and technology initiatives.

IT Operations Support

Assist with IT administrative functions including:

Asset management
Software licensing
Lifecycle management
Technology governance activities

Support compliance, documentation, and operational standards.

Required Qualifications

Associate's degree in Information Technology, Computer Science, Business, or related field; equivalent experience may be considered.
1+ years of experience supporting business processes through data analysis and technology solutions.
Knowledge of enterprise applications and business systems.
Strong analytical, problem-solving, and communication skills.
Experience creating reports, documentation, and process workflows.
Basic understanding of ITSM principles or ITIL foundations.
Familiarity with SaaS technologies and platforms such as Microsoft 365, MFA, Identity Management, and IT Service Management tools.

Preferred Qualifications

Experience with business process improvement methodologies.
Knowledge of project management practices.
Experience with reporting and analytics tools such as Power BI
Experience with reporting, dashboards, and data visualization tools.
Exposure to enterprise systems, ERP platforms, or workflow automation solutions.

Key Competencies

Business Process Analysis
Requirements Gathering
Data Analysis & Reporting
Root Cause Analysis
Documentation & Technical Writing
Stakeholder Communication
Problem Solving
Training & Knowledge Transfer
Process Improvement
Change Management Support

For Internal Use Only: IT001