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ALPHA OMEGA CONSTRUCTION GROUP INC

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Information Technology (IT) Manager

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Job Summary: We are seeking an experienced and proactive Information Technology (IT) Manager to oversee, integrate, and optimize our company’s entire technology stack. With a workforce of 300 employees spanning corporate and field operations, our technology needs to be seamless, secure, and highly connected.

In this role, you will be the bridge between our internal business needs and our technology infrastructure. A critical component of this role is maximizing data flow between our core platforms via integrations and APIs. You will lead vendor negotiations, manage partnerships with external support teams located both in the US and internationally, and ensure our financial, CRM, and operational systems work in harmony.

Supervisory Responsibilities:
• Manage IT Support Specialists
• Interview, recruit, hire and train new staff in the department.
• Provide constructive and timely performance evaluations.
• Handle discipline and termination of employees in accordance with company policies.

Essential Duties and Responsibilities:

  • System Integration & API Management: Oversee and maintain integrations between core business applications. Ensure smooth data flow across our ecosystem, troubleshoot API connectivity issues, and work with developers/partners to build new connections as needed.
  • Core Platform Oversight: Manage and optimize our primary software stack, ensuring maximum uptime and adoption for tools like Google Workspace, Sage Intacct, Salesforce, and other enterprise CRM/operational platforms.
  • Vendor & Contract Management: Serve as the primary point of contact for all technology vendors. Negotiate contracts, manage renewals, and evaluate third-party software/hardware to ensure cost-efficiency and high performance.
  • Global Support Coordination: Act as the primary liaison and manager for our outsourced service desks and external technical support teams based in the US and abroad. Ensure SLAs (Service Level Agreements) are met.
  • Infrastructure & Operations: Oversee the deployment, maintenance, and security of all corporate hardware (servers, laptops, mobile devices) and software applications.
  • Security & Compliance: Ensure data integrity, robust backup protocols, and strict access controls across integrated cloud platforms to protect sensitive company and project data.
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