Information Technology (IT) Specialist (User Experience)
The USPS OIG is seeking a highly qualified applicant to fill our Information Technology (IT) Specialist (User Experience) position in the Office of Chief Information Officer (CIO) located in Arlington, VA. Bring your skills and voice to our team!
Candidates will be evaluated on the skills that they possess that are directly related to the duties of the position and the experience, education and training that indicate the applicant's ability to acquire the particular knowledge and skills needed to perform the duties of the position. Only those candidates who meet all qualification and eligibility requirements and who submit the required information by 11:59 PM EST on 08/21/2026 will be considered. The USPS OIG uses a Pay Banding system, which is equivalent to the Federal GS scale. Grade and salary determinations will be made based upon a candidate's education and professional experience. This position is being advertised at the Specialist Band level, equivalent to a GS-14. The salary range for this position is $143,913.00 - $187,093.00. The salary figures include locality pay. Please note that the duties and responsibilities associated with this position may vary based upon the agency's needs at the time of hire. The following description of major duties and responsibilities is only intended to give applicants a general overview of the expectations. Directs and manages enterprise endpoint management strategies using Microsoft Endpoint Management (Intune, Autopilot, Defender) to configure, secure, and update laptops, desktops, and mobile devices. Architects, configures, and maintains Remote Application and Remote Desktop Infrastructure (e.g., Azure Virtual Desktop, RemoteApp) to ensure secure, high-performance remote access for end users. Automates identity, access, and distribution group management across the agency using GroupID workflows and policies. Administers and supports enterprise cloud-based faxing solutions, including the integration and management of Etherfax. Evaluates and integrates modern AI tools into enterprise workflows to enhance endpoint automation, operational efficiency, and the overall user experience. Resolves Tier 3 escalation support issues for Microsoft Office 365, remote desktop solutions, and endpoint applications. Use Microsoft Intune to manage mobile devices by configuring policies and profiles, setting up Apple federation, and securing devices to maintain compliance. Drafts technical and procedural documentation detailing endpoint configurations, remote app deployments, and end-user guides.