Information Technology (IT) Support Specialist
Posted Updated
About ALOM
ALOM is a quality- and technology-driven global supply chain management company, providing 3PL+, contract manufacturing, and fulfillment solutions for leading brands in technology, healthcare, government, and other highly regulated industries. Headquartered in Silicon Valley with operations across California, Indiana, and 20 global locations, ALOM helps customers turn their supply chains into a competitive advantage through precision execution, customized, scalable solutions, real-time data, and a deep commitment to ESG and operational excellence. As a woman-owned company, founded and led by our CEO, we are committed to building an inclusive, equitable workplace.
About the Role
ALOM is looking for an IT Support Specialist to join our Information Technology team. In this role, you'll provide hands-on technical support across the organization — from desktop setup and helpdesk assistance to new employee onboarding on ALOM technology systems — while helping design and document the processes that keep our IT department running smoothly. You'll work closely with stakeholders, subject matter experts, and cross-functional teams to streamline how we deliver support and meet business needs.
You Will Have the Opportunity To
- In cooperation with other departments, design processes that ensure stakeholder needs are met; create documentation and process flows in accordance with delivery requirements
- Gather information and requirements for process design
- Assist in streamlining processes and creating documentation with input from stakeholders and subject matter experts
- Create documentation as required for development and infrastructure projects
- Perform research as needed for scoping processes and recommending products
- Assist in asset management of both physical and virtual assets
- Assist with day-to-day helpdesk operations and provide support for ALOM operations and ALOM end users
- Perform desktop setup and aid end users
- Train new employees to understand ALOM Technologies systems
- Assist with miscellaneous tasks and projects as needed
- Maintain accurate records and documentation in accordance with company policies and applicable regulations
- Support cross-functional initiatives and contribute to a collaborative team environment
You Will Be Responsible For
- Experience deploying and setting up Microsoft-and Linux-based computers
- Proficiency in all systems used by the company, including Microsoft Office 365
- Strong organizational and time-management skills with the ability to prioritize in a fast-paced environment
- Excellent written and verbal communication skills
- High school diploma or equivalent required; some college coursework preferred
Preferred Qualifications
- Familiarity with Exchange Online, Microsoft Entra, and Active Directory administration
- Experience in a supply chain, manufacturing, or distribution environment
- Familiarity with helpdesk ticketing systems and IT asset management tools
- Experience developing IT process documentation and process flows
Work Environment & Physical Requirements with occasional work in warehouse areas. The position may require: • Ability to sit/stand for extended periods • Ability to lift up to 50 lbs (e.g., desktop equipment, servers, peripherals) • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role
This role primarily operates in an office and warehouse environment. The position may require:
- Ability to sit/stand for extended periods
- Ability to lift up to 50 lbs (e.g., desktop equipment, servers, peripherals)
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role
Compensation
Compensation is determined based on relevant skills and experience, the position’s location, internal equity, and local market considerations. We regularly review our pay practices to help ensure employees are compensated fairly for comparable work.
Why ALOM
At ALOM, leaders are close to the work and to the customers, and every function plays a direct role in delivering high-compliance, high-performance supply chain solutions that matter. ALOM is a privately held, woman-owned company with a 25+ year track record of innovation, quality, sustainability, and award-winning performance in demanding industries.
Skills
As published by lever · 12 questions · 2 written answers
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL
Short answers (9)
- By typing your initials, you are (a) acknowledging that you have read, understood, and agreed to each statement for which you type your initials; and (b) agreeing that your typed initials is your electronic signature and to use an electronic signature to demonstrate your acknowledgement. Your electronic signature is as legally binding as an ink signature.
- I hereby certify that I have not knowingly withheld any information that might adversely affect my chances for employment and that the answers given by me are true and correct to the best of my knowledge. I further certify that I, the undersigned applicant, have personally completed this application. I understand that any omission or misstatement of material fact on this application or on any document used to secure employment shall be grounds for rejection of this application or for immediate discharge if I am employed, regardless of the time elapsed before discovery. PLEASE INITIAL.
- I hereby authorize the company to thoroughly investigate my references, work record, education and other matters related to my suitability for employment and, further, authorize the references I have listed to disclose to the company any and all letters, reports and other information related to my work records, without giving me prior notice of such disclosure. In addition, I hereby release the company, my former employers and all other persons, corporations, partnerships and associations from any and all claims, demands or liabilities arising out of or in any way related to such investigation or disclosure. PLEASE INITIAL.
- I understand that nothing contained in the application, or conveyed during any interview which may be granted or during my employment, if hired, is intended to create an employment contract between me and the company. In addition, I understand and agree that if I am employed, my employment is for no definite or determinable period and may be terminated at any time, with or without prior notice, at the option of either myself or the company, and that no promises or representations contrary to the foregoing are binding on the company unless made in writing and signed by me (or my authorized representative) and the company's designated representative. PLEASE INITIAL.
- I understand that a non-disclosure agreement will be necessary for me to sign as a basis for employment with ALOM Technologies. PLEASE INITIAL.
- I have read the above prior to signing this application I certify that all the information provided by me is true and correct. PLEASE PRINT YOUR NAME AND ENTER DATE.
- Position Held
- Supervisor/Manager optional
- Reason for Leaving
Pick from a list (1)
- May we contact your previous employer?
Written answers (2)
- Previous Employer (Prior to ALOM) Company Name
- Employment Dates (please provide a range)