Information Technology (IT) Systems Administrator I
Summary
The IT Systems Administrator I provides frontline technical support for hardware, software, and end-user technology needs. This role involves device provisioning, system maintenance, and resolving routine technical issues to support business operations.
Please Note: To conform with the United States Government Space Technology Export Regulations, the applicant must be a U.S. citizen, lawful permanent resident of the U.S., conditional resident, asylee or refugee (protected individuals as defined by 8 U.S.C. 1324b(a)(3)), or eligible to obtain the required authorizations from the U.S. Department of State.
At CesiumAstro, we are developers and pioneers of out-of-the-box communication systems for satellites, UAVs, launch vehicles, and other space and airborne platforms. We take pride in our dynamic and cross-functional work environment, which allows us to learn, develop, and engage across our organization. If you are looking for hands-on, interactive, and autonomous work, CesiumAstro is the place for you. We are actively seeking passionate, collaborative, energetic, and forward-thinking individuals to join our team.
We are looking to add an Information Technology (IT) Systems Administrator I to our team. In this position, you will provide frontline technical support for the Company's information technology environment by assisting with hardware, software, and end-user technology needs that enable day-to-day business operations. This role contributes to reliable IT service delivery by resolving routine technical issues, supporting technology deployments, and maintaining technology assets in accordance with established procedures.
Working closely with Information Technology team members and end users, this role supports IT support activities, device provisioning, system maintenance, and service requests while developing foundational technical knowledge and delivering responsive customer service.
JOB DUTIES AND RESPONSIBILITIES
- Resolve first-level technical issues across computers, mobile devices, printers, software, and business applications.
- Respond to service requests and troubleshoot routine hardware and software issues.
- Escalate complex technical issues to appropriate Information Technology team members.
- Document service requests, resolutions, and support activities within the IT service management system.
- Assist with installation, configuration, and deployment of computers, peripheral devices, and standard software.
- Support employee onboarding and offboarding activities by preparing technology equipment and user accounts.
- Maintain inventory records for hardware, software, and technology assets.
- Perform routine equipment setup, replacement, and relocation activities.
- Assist with routine system maintenance, software updates, and endpoint support activities.
- Support basic user account administration and password reset requests.
- Maintain technical documentation, user guides, and operational records.
- Follow Information Technology policies, procedures, and security practices while supporting technology operations.
- Support implementation of standard technology deployments and operational initiatives.
- Identify recurring technical issues and communicate opportunities to improve service delivery.
- Maintain an organized work area and ensure technology equipment is properly documented and tracked.
- Build productive working relationships with end users and Information Technology team members.
JOB REQUIREMENTS AND MINIMUM QUALIFICATIONS
- Associate degree, formal occupational training, technical certification, or equivalent education in Information Technology, Computer Information Systems, or a related field.
- Less than 1 year of experience in information technology support, help desk, desktop support, customer support, or a related field.
- Basic knowledge of information technology support principles and customer service practices.
- Foundational knowledge of computer hardware, operating systems, software installation, and peripheral devices.
- Familiarity with IT service management tools and business productivity applications.
- Analytical skills with the ability to troubleshoot routine technical issues and identify practical solutions.
- Strong organizational skills with the ability to manage multiple support requests and assigned tasks.
- Effective communication and interpersonal skills when working with end users and Information Technology team members.
- Attention to detail when documenting support activities, maintaining technology assets, and following operational procedures.
- Ability to apply established support procedures while contributing to continuous improvement initiatives.
- Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Teams.
- Familiarity with operating systems, such as Microsoft Windows, macOS, or equivalent platforms.
- Familiarity with IT service management (ITSM) tools, such as ServiceNow, Jira Service Management, Freshservice, or equivalent platforms.
- Familiarity with endpoint management and device deployment tools, such as Microsoft Intune, Microsoft Entra ID (Azure AD), Active Directory, Jamf, or equivalent applications.
- Ability to occasionally lift and move computer equipment or office materials weighing up to 25 pounds, with reasonable accommodation available as needed.
- Ability to organize, analyze, and interpret technical information, system data, and operational requirements.
- Ability to communicate effectively, both verbally and in writing, with employees, vendors, and business stakeholders.
CesiumAstro considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, and key skills. Full-time employment offers include company stock options and a generous benefits package including health, dental, vision, HSA, FSA, life, disability and retirement plans.
CesiumAstro is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Please note: CesiumAstro does not accept unsolicited resumes from contract agencies or search firms. Any unsolicited resumes submitted to our website or to CesiumAstro team members will be considered property of CesiumAstro, and we will not be obligated to pay any referral fees.
As published by lever
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL
- As a result of the work performed by CesiumAstro, all eligible candidates must be a U.S. Person or able to obtain an export license. U.S. Persons include U.S. Citizens, Permanent Residents, conditional residents, asylees, and refugees. Are you a U.S. Person or eligible to obtain the required authorizations from the U.S. Department of State? choose one
- Do you now or will you in the future require sponsorship for employment visa status? Please select "Yes" if you will require the Company to commence ("sponsor") an immigration or work permit case in order to employ you, either now or at some point in the future. Otherwise select "No". choose one
- Do you have a family member that is currently employed with CesiumAstro? choose one
- If yes, please specify the individual(s) and the department or location in which they work: optional
- Full Legal Name
- Please indicate the highest level of education you have completed. choose one
- Please select which of the following security clearances and/or access you currently hold. yes / no · optional
- By submitting your application you hereby certify that the facts set forth in the above employment application are true and complete to the best of your knowledge. I certify that the information on this application is accurate and complete to the best of my knowledge and agree to have any of the information verified by CesiumAstro (the “Company”). By my signature below, I authorize any references submitted by me to the Company in support of this application to provide any and all information concerning my previous employment and any other pertinent information that they may have. I understand that I may be required to authorize the Company to obtain a consumer report or investigative consumer report, in accordance with applicable law, which authorization is contained in a separate document. Further, I release the Company and any other parties, agents, or persons from any and all liability or claims arising out of the disclosure or use of references or other information provided to the Company during the process of verifying the statements made in this application. I understand that any misrepresentation, falsification, or material omission of information on this application may result in my failure to receive an offer or, if I am hired, will result in my dismissal from employment. Furthermore, if hired, in consideration of my employment I agree to conform to the policies, rules and standards of the Company, including applicable safety rules, and agree that my employment can be terminated “at will” at any time, with or without cause, and with or without notice, either at my option or at the option of the Company. I understand that no employee or representative of the Company to which I am applying, has the authority to enter into any agreement for employment for any specified period of time, or to enter into any express or implied agreement to the contrary of at-will employment, except for a written agreement signed by me and the Chief Executive Office of the Company. I agree that this shall constitute a final and fully binding integrated agreement regarding the at-will nature of my employment relationship if I am hired. In addition, I understand that, if hired, I may be required as a condition of employment to take and pass drug and alcohol tests during employment to the extent required by policies of the Company consistent with applicable law. I acknowledge that I have personally completed this application, I have read all of the above statements, and understand them and agree to the terms and conditions therein. I confirm that I understand that my application may be subject to security checks under government regulations applicable in the aerospace and defense industry sectors. yes / no · optional
- I have applied for employment with CesiumAstro, Inc. (the “Company”). In consideration of the Company's accepting and evaluating my application for employment, I hereby agree that I will comply with and be legally bound by the following terms and condition of this Agreement: 1. MAINTAINING THE CONFIDENTIALITY OF COMPANY PROPRIETARY INFORMATION. I understand that CesiumAstro, Inc. is an innovative company engaged in research and development, and that the Company's innovations and other Proprietary Information (as defined below) provide the Company with a competitive advantage in the marketplace. Accordingly, I agree to hold in strictest confidence, and not to disclose or make any use of at any time, any of the Company’s Proprietary Information which I may acquire or learn during my interview(s) or the application process for employment. The term “Proprietary Information” shall mean any and all trade secrets, confidential knowledge, data or any other proprietary information pertaining to any business of the Company or any of its customers, vendors, consultants, licensees or affiliates. 2. MAINTAINING CONFIDENTIALITY OF PROPRIETARY INFORMATION OF FORMER EMPLOYERS OR OTHERWISE ACQUIRED BY ME PRIOR TO MY EMPLOYMENT WITH THE COMPANY. I represent and agree that I will not breach any agreement to keep in confidence any third-party proprietary information, knowledge or data acquired by me in confidence or in trust prior to my application for employment with the Company. I will not improperly use, disclose or bring to the Company, or induce the Company to use, any confidential or proprietary information, documents or materials belonging to any previous employer or third parties. 3. NEW EMPLOYEE PROPRIETARY INFORMATION AND INVENTION AGREEMENT. I understand that if I am offered employment by the Company, and as a condition of my new employment, I will be required to enter into an attached New Employee Proprietary Information and Invention Agreement. Prior to any future employment with the Company, I acknowledge the opportunity to consult with legal counsel or other necessary advisors regarding the Agreement. yes / no · optional