Information Technology Manager 1

The Ohio Department of Taxation is responsible for the administration of individual and business taxes across the state. Guided by our Mission Statement, we are ONE TEAM providing education, innovation, outreach, and exceptional service to our customers through courtesy, accuracy, and responsiveness in each interaction. Taxation is committed to building a strong and skilled workforce. We invest in the development of each employee through comprehensive training, a competitive total compensation package that includes benefits (medical, dental, and vision insurance), tuition reimbursement, health and wellness programs, work-life balance initiatives, and opportunities for career advancement. The Ohio Department of Taxation is seeking one (1) Information Technology Manager 1 in the Information Technology Division. What You’ll do as an Information Technology Manager 1: - Supervise IT support staff responsible for service desk operations, inventory control, end‑user support, and device distribution. - Manage daily workflow, monitor workloads, provide coaching, complete evaluations, support professional development, and assist in hiring and onboarding. - Manage daily workflow, monitor workloads, provide coaching, complete evaluations, support professional development, and assist in hiring and onboarding. - Oversee ServiceNow service desk processes, handle advanced escalations, and coordinate coverage to ensure timely and prompt resolution of issues. - Strategically plan for hardware replacement and assist with IT procurement. - Provide assistance with the onboarding of new staff, maintain documentation and job aids, contribute content for internal platforms, and support IT needs for agency events. - Analyze user needs, assist with system updates, and ensure adherence to IT standards. Additional Information To request a reasonable accommodation due to disability for the application or interview process, please contact ADA Coordinator J.D. Hawkins by phone: 614-387-1782 or by email to: Accessibility@tax.ohio.gov. A full Position Description will be provided during the interview process. The final candidate selected for the position will be required to undergo a criminal background check and tax history check. Section 2961 of the Ohio Revised Code prohibits individuals convicted of a felony including but not limited to fraud, deceit, or theft from holding a position that has substantial management or control over the property of a state agency. Additionally, pursuant to section 5703.081 of the Ohio Revised Code, the Ohio Department of Taxation requires all current and prospective employees to be current and compliant with all state tax laws.