Information Technology Manager

SUMMARY:

Manages the operational aspects of the Credit Union’s Information Technology. Oversees and directs the day to day IT operations ensuring the confidentiality, availability and integrity of systems, services and infrastructure. Leads the team which is responsible for developing and implementing applications, servers and networks, responding to help desk requests and monitoring system stability and performance, while ensuring compliance with applicable laws and regulations and alignment with the Credit Union’s objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following job functions. Other job functions may be assigned from time to time. The job functions contained herein are intended to be supplemented by “Strategic Planning Goals” which describe various individual tasks associated with such functions.

• Works with the Chief Information Officer (CIO) to develop and implement all IT policies and procedures, including those for architecture, information security, ecommerce, disaster recovery, standards, purchasing and service provision.

• Works with the CIO to develop the annual budget and ensure that department purchases and contracts stay within budget limits.

• Assists the CIO in developing strategic plans and reviews and in implementing productivity and member service standards and in identifying information technology improvements.

• Monitor servers, networks and computer systems for anomalies and performance issues. Constantly assesses system data, error logs and user submitted tickets to determine whether systems require updates, repairs or replacement.

• Manages the IT team in daily operations to directly support end users and implement planned projects. Ensures that end user support is prioritized and assigned via the help desk ticketing system.

• Manages the escalation of end user requests, to ensure that issues do not further impact other teams or members.

• Develops and maintains IT policies, procedures and system documentation to ensure that the department operates effectively and reliably.

• Manages vendor relations and monitor and review IT contracts to ensure that the contract terms meet all regulatory requirements, are in line with the budget, and are generally advantageous to the Credit Union.

• Oversees upgrades and installations to ensure the systems remain stable, secure, accessible and able to efficiently process end user tasks.

• Prepares and submits monthly reports to the Chief Compliance Officer and/or Chief Executive Officer where necessary on matters of information security and technology.

• Keeps management timely informed of issues and resolves problems.

• Provides training, coaching, counselling to employees. Communicates job expectations, appraises job contributions, recommends compensation actions and disciplines employees.

• Cross-sells members on the benefits of utilizing other credit union services.

• Performs other duties as might be assigned from time to time.

SUPERVISORY RESPONSIBILITIES:

Directly supervises employees in Information Technology department. Carries out supervisory responsibilities in accordance with the credit union's policies and applicable laws and regulations. Responsibilities include interviewing, recommending for hire and termination; training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

PERFORMANCE STANDARDS:

• Responsible for the credit union’s information technology and maintains system integrity. Directs and controls information technology activities and ensures that applicable security measures followed.

• Must be able to communicate well with subordinates and other credit union employees and demonstrate leadership ability, plus a professional attitude and appearance at all times.

• Maintains a high level of character, ethics and professional attitude. Is able to conform, foster and promote the Credit Union’s standards of behavior and conduct. Upholds the values of progressive, responsive, integrity, dedication and excellence as defined.

• Interactions with internal and external members are in accordance with the Credit Union’s service excellence definition to always meet and manage member expectations