Information Technology Manager (IT Incident And Change Management)

Job Responsibilities:

• IT Change Management:

1. Host daily IT Operations problem/change review meeting in the morning and follow-up.

2. Review and approve the Change Request and arrange CAB.

3. Monitor and follow-up the Change Request completion and outstanding status.

4. Monthly Management Reporting: Keep the policy and procedures updated and conduct annual user training.

• IT Incident Management:

1. IT Incident / Problem follow-up (from open to close with proper approval and according to policy and procedures).

2. Host the monthly incident/problem review meeting with IT Operations, Development, and Governance Team, etc.

3. Keep the policy and procedures updated.

Job Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or related disciplines.

• Minimum of 5 years of relevant experience in IT Services Management; banking/financial industry experience is preferred.

• Project Management and ITIL experience is preferable.

• Strong IT knowledge on Infrastructure, Database, System, and Network.

• Detail-oriented, problem-solving skills, and well-organized with a high level of integrity.

• Proactive, strong problem-solving skills, and the ability to work under pressure.

• Strong interpersonal relationship and leadership skills.

• Proficiency in both written and spoken English, Chinese (Cantonese and Mandarin).

Interested parties please send your full resume with present and expected salary, and quoting reference number to Talent Acquisition Division by clicking “Apply Now”. For details, please visit https://www.ncb.com.hk/ and refer to the page “Join Us”.

We are an Equal Opportunities Employer. Data collected would be used for recruitment purposes only. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful and their data will be destroyed within 24 months of receipt.