Information Technology Manager (On-Site)
Who we are:
We are Questeq and we stand for quality. Our technology teams possess the tools to make a real impact. Working with schools is our niche, making positive cultural changes towards digital transformation is our mission. We bridge the gap between technology and curriculum, which drives innovation in the classroom. Imagine what a school can accomplish where every student has the latest technology and is provided the means for total utilization. That is Questeq.
What you will be doing:
The Information Technology Manager will join the talented team at Lenape Technical School, located in Ford City, PA. You will be the primary interface between Questeq and the assigned educational institution and are responsible to manage the overall Questeq educational technology delivery model.
Essential Functions:
- Oversees and executes the onsite day to day technical support and network operations
- Improves network, desktop hardware and software processes and supports critical educational strategies
- Works with Questeq and the schools administrative team to achieve the educational organization and Questeq IT goals
- Prioritize work assigned to on-site staff to match the skills of the engineer (use the most cost effective engineer for the work)
- Attends all corporate required meetings, such as, Technology Manager meetings
- Proactively manages the entities onsite IT support staff
- Manages and tracks call ticket queue, ticket documentation and time to close metrics
- Analyze ticket information and identify productivity improvements
- Identify opportunities to eliminate ticket causes
- Identify opportunities for remote resolution
- Works with Questeq administrative staff within the Front-Line Support, Infrastructure Support, and Project Services departments
- Supervises the system-wide inventory of technology assets as defined between the educational organization and Questeq
- Aids Questeq by identifying technology infrastructure current and future needs.
- Assists with recommending technology improvements
- Communicate effectively appropriate Sales Account Manager and/or Director, Field Operations on any issues or opportunities
- Follows and adheres to Questeq’s Educational Technology Management (ETM) mode