Information Technology Manager (Training Centre)

Salary: $36,000 – $48,000 per month

About the role

We are seeking a strategic and execution-driven Information Technology Manager to oversee, modernize, and maintain the technology infrastructure across our 4 computer training facilities and administrative Office (~ 120 pcs client computer) in a same location. As the IT Manager, you will serve as the strategic bridge between core IT infrastructure, facilities technology, and day-to-day service delivery. You will hold end-to-end accountability for ensuring a resilient, high-availability environment that empowers seamlessly executed computer-based training programs, high-stakes certification exams, and efficient administrative operations.

Key responsibilities

• Maintain full operational readiness and high availability across all computer training labs and specialized examination environments (e.g., Pearson VUE, PSI), ensuring seamless test administration and zero downtime.

• Drive proactive monitoring, maintenance, and asset lifecycle management for all desktop hardware, display technologies, and integrated audio-visual (AV) infrastructure (including control systems, video conferencing, and projection systems).

• Lead daily helpdesk operations and act as the primary technical escalation lead for complex operational and infrastructure issues, ensuring swift resolution and exceptional service delivery.

• Implement rigorous inventory and license management protocols covering hardware assets, enterprise software, cloud subscriptions, and vendor contracts.

• Direct third-party service providers, vendor contracts, and peripheral infrastructure maintenance (including enterprise printing and telecommunications systems).

About you

• A minimum of 5 years of progressive experience in IT operations and service delivery management, including at least 2 years in a dedicated IT leadership or management capacity.

• Deep hands-on expertise in Microsoft Windows/Server environments, M365 Administration, and Google Workspace Administration.

• Direct experience in managing standardized test center environments (Pearson VUE, PSI or equivalent) and enterprise AV control systems.

• Comprehensive knowledge of network printing, fax systems, and local area network setups.

• Outstanding capabilities in vendor negotiation, technical documentation, stakeholder management, and cross-functional communication.

• Professional fluency in English and Cantonese is strongly preferred.

• Bachelor's degree in Computer Science, Information Technology, or a related discipline (or equivalent practical industry experience).

• Microsoft Certified (e.g., M365 Enterprise Administrator, Azure, Windows Server) or Google Workspace Administrator credentials are highly advantageous.

職位概述

我們正尋求一位具卓越執行力的 資訊科技經理 (IT Manager)，負責全面管理、維護及升級旗下 4 間先進電腦培訓教室 及 行政總部 的資訊科技基礎設施。

作為 IT 經理，您將成為核心 IT 架構、設施科技與日常服務交付之間的關鍵橋樑。您將全權負責建立高可用性與高度穩定的技術環境，確保電腦培訓課程、高規格專業認證考試（如 Pearson VUE、PSI）及日常行政營運流暢無阻。

主要職責

• 培訓及考試環境 IT 管理： 全面保障所有電腦教室及專業考試中心（如 Pearson VUE、PSI 等）的網路與系統穩定度，確保考試與培訓零中斷。

• 設施與視訊影音（AV）生命週期管理： 主動監控並管理所有電腦效能、顯示設備及整合式影音系統（包括控制系統、視訊會議設備及投影器材）的維護與週期更換。

• IT 服務交付與技術支援升級： 領導日常 Help Desk 支援團隊，作為處理複雜技術難題的高級升級介面，確保迅速解決問題並提供高質素服務。

• 資產與軟體授權合規管理： 建立嚴格的資產管理機制，涵蓋硬體設備、企業軟體、雲端訂閱及供應商合約。

• 供應商及週邊系統管理： 統籌第三方服務商，維護企業級列印、傳真及相關網路週邊設施。

應徵者條件與專業技能

• 工作經驗： 具備 5 年以上 IT 營運與服務管理經驗，其中須包含至少 2 年或以上的 IT 管理或團隊領導經驗。

• 專業技術能力：

  • 系統與雲端管理： 深厚之 Microsoft Windows / Server 環境、M365 Admin 及 Google Workspace Admin 管理實務經驗。

  • 專用考試系統與影音設施： 具備 Pearson VUE、PSI 或同等認證考試中心管理經驗，並熟悉企業級 AV 控制系統。

  • 基礎設施服務： 熟悉網路列印系統、傳真設施及區域網路（LAN）設置。

• 管理與溝通能力： 具備優秀的供應商管理、技術文件撰寫、跨部門溝通及問題解決能力。

• 語言能力： 流利廣東話及英語者優先考慮。

學歷與專業認證

• 學歷要求： 電腦科學、資訊科技或相關學科之學士學位（或具備同等資歷之實務經驗）。

• 專業認證： 持有 Microsoft 認證（如 M365、Azure、Windows Server）或 Google Workspace 管理員認證者優先。