Information Technology Officer - Service Desk

Information Technology Officer - Service Desk

Permanent Full-Time | Colac, Victoria

Help Keep Our Community Connected

Are you passionate about technology and enjoy helping people solve problems? Colac Otway Shire Council is seeking a customer-focused Information Technology Officer - Service Desk to join our Information Services team.

In this diverse and hands-on role, you'll be the first point of contact for IT support across the organisation, providing Level 1 and Level 2 technical assistance to staff while helping maintain the systems and technology that support essential Council services. You'll work with a broad range of technologies, collaborate with internal stakeholders and external vendors, and contribute to delivering reliable and efficient IT services across the organisation.

What You'll Be Doing:

• Providing responsive Level 1 and 2 IT service desk support.
• Assisting users with hardware, software and system issues.
• Supporting Microsoft 365, desktop, laptop, tablet and mobile technologies.
• Assisting with software installations, updates and testing.
• Maintaining hardware and software assets and records.
• Supporting networking, telecommunications and associated technologies.
• Working with vendors to resolve escalated technical issues.
• Assisting staff to build confidence and capability in using technology.

About You:

You'll be a proactive and customer-focused IT professional who enjoys troubleshooting problems and delivering excellent service. You will bring:

• Experience providing IT service desk or technical support.
• Knowledge of Microsoft 365 and desktop operating systems.
• Understanding of networking, communications and application support.
• Strong problem-solving and communication skills.
• A collaborative approach and willingness to learn.
• Relevant IT qualifications or demonstrated experience in a similar role.
• ITIL Foundation certification (or similar understanding of IT service management principles) will be highly regarded.
• A current driver's licence.

Why Join Us?

At Colac Otway Shire Council, we are committed to creating a supportive, inclusive and positive workplace where our people can thrive. You'll enjoy:

• Meaningful work that supports local communities.
• A collaborative and friendly team environment.
• Ongoing learning and development opportunities.
• Exposure to a broad and varied technology environment.
• The opportunity to contribute to continuous improvement and innovation.

Salary information: $71,667.44 to $75,515.44 per annum plus superannuation

Applications Close Monday 23 November 2026 at 11.59pm

For further information and to apply

Applicants are encouraged to download and review the Position Description which includes the key selection criteria for the role.

Information to be included with your application:

• Letter of application
• Current resume

Written responses to the key selection criteria are not required as part of the application process. The selection criteria outlined in the Position Description will be assessed during the interview process.

Please note: we reserve the right to conduct interviews with suitable candidates prior to the closing date.

Colac Otway Shire Council is a child safe organisation and is committed to creating a diverse environment and is proud to be an equal opportunity employer.