Information Technology Specialist (Customer Support)

About the Position: This position is located at Blanchfield Army Community Hospital, Information Management Division, Fort Campbell, Tennessee. Work hours: 0730-1600. This is a Direct Hire Solicitation

Serve as primary point of contact for resolving customer questions concerning information technology automation systems, hardware, software, password and access issues, telecommunications malfunctions, and service requests or incident tickets.

Coordinate resolution actions such as replacing authorized parts on desktop computers, repairing printers, imaging and reimaging computer systems, and software replacement.

Utilize remote-administration software tools to assist customers remotely.

Support lifecycle replacement of information technology assets by provisioning replacement assets and processing end-of-life assets for property turn-in.

Perform hands-on hardware support requiring the incumbent to lift, carry, position, disconnect, reconnect, and transport individual desktop and/or notebook computers, monitors, and printers.

Provide software and hardware asset management, software distribution, communications support, and user training.