Information Technology Specialist (Customer Support/Network Services)

For more information on the Department of Justice and the United States Attorneys' Office for the Middle District of Georgia, visit http://www.justice.gov/usao-mdga As needed, additional positions may be filled using this announcement. This position is also being announced to All U.S. Citizens and Nationals under 26-GAM-13023866-DE.

Serves as an Information Technology (IT) Specialist providing technical and advisory assistance in support of the information management needs of the United States Attorney's Office (USAO). Performs a variety of tasks associated with the day-to-day operations and administration of IT and related systems within the Office of the United States Attorney. Typical work assignments will include: Providing IT customer service and support in troubleshooting Resolving hardware/software interface and interoperability problems Implementing policies and procedures to ensure information systems reliability Monitoring functionality, security, and integrity of internet services Assist in the planning, development and coordination of litigation support and case management services Installing, configuring, troubleshooting, and maintaining customer hardware and software Responsibilities will increase and assignments will become more complex as your training and experience progress.