INFORMATION TECHNOLOGY SPECIALIST
About the position: This position is Non-appropriated Fund (NAF) and is located at the Force Support Squadron (FSS) Information Technology office on RAF Lakenheath, UK. .
Assist the Force Support IT program in all matter relating to data automation data systems and communications, hardware/software applications used within the Force Support Squadron. This includes, but not limited to, overdeveloping programs for local requirements using current versions of Microsoft Access and Excel and training personnel in their use; install software and hardware and provide training as required; provide technical support for Commercial-off-the-shelf (COTS) applications and/or legacy systems such as: Service Information Management System (SIMS), various Point-of-Sale (PoS) systems, and current version of Microsoft browser software, anti-virus software, desktop operating systems, and network e-mail; prepares and maintains documentation for locally developed programs; assists in the installation, implementation and maintenance of network hardware systems such as cable, hubs, routers and current network server reconfigurations; assists with site preparation for new systems to keep pace with changing technologies; provide technical support assistance to Force Support Squadron computer users. Provides desktop customer support for all workstations and peripherals connected to the FSS Commercial Network. Resolves partial system failures (software or hardware related) by providing for revised application of system components, which involves working through or around the problems with reduced capacity and readjusting the system until full operating efficiencies are attained. Executes downward directed computer and software upgrades. Uses established industry recognized troubleshooting techniques to identify and promptly resolve network-related problems. Performs preventive maintenance inspections (PMl's) as required. Coordinates and schedules repairs with appropriate vendors for equipment under warranty. Identifies and reports aging hardware for refreshment in assigned areas. May be required, where applicable, to function as the Unit or Facility Client Support Technician for desktop systems that operate on the .MIL network. May be required to execute Client Support Technician (CST) or Information Assurance (IAO) notices and orders and initiate the directed actions as appropriate of the .MIL network. Maintains accountability of APF or NAF information system assets that are assigned to the Unit or Facility. Performs other Information System related duties as assigned. If interested in this position please preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/13005323