Information Technology Supervisor 2(20101693

Who We Are Guided by a single mission “To reduce recidivism among those we touch,” the Ohio Department of Rehabilitation and Correction believes that everyone is capable of positive change. Our staff embrace these core values and serves as role models for pro-social behavior conveying an attitude of dignity and respect in the treatment of others. The Ohio Department of Rehabilitation and Correction has been tasked with front line crime reduction through rehabilitative treatment and programming efforts provided in a safe, secure and humane correctional environment and effective community supervision. Our goal is to protect the public through helping individuals turn away from crime and become productive, contributing members of our communities, ensuring a safer Ohio for all Ohioans now and in the future. To learn more about our agency, please visit our website at www.drc.ohio.gov. What You'll Do Work location TBD Works under general direction and requires thorough knowledge of computer sciences and data processing Supervises infrastructure specialists and contractors who maintain the DRC network infrastructure directly, including wireless infrastructure Works with multiple stakeholders as a business relationship manager for the delivery of agreed-upon solutions Reviews and approves work schedules and itineraries to coordinate delivery of services Disseminates and interprets policies, identifies training needs and training opportunities Responds to complaints about IT staff, address network issues and assign tasks based on priority Responsible for proving technical assistance and consultation maintaining, installing, and troubleshooting Cisco network devices and nest generation firewall tools (NGFW) and resolves network firewall issues. Provides technical assistance to users and assists with troubleshooting network/systems problems Works as a mediator when network issues become a business issue Serves as an Administrator of ServiceNow, monitors ServiceNow tickets to ensure proper assignment and prompt resolution Responsible for writing, reviews, and updates system documentation. Attend meetings, training, conferences and conduct staff meetings May be responsible for giving presentations and responds both verbally and in writing to questions and concerns Works on special projects and/or committees assigned May be called to translate technical issues to leadership and always conducts yourself professionally and in a law-abiding manner and in accordance with the Ohio Department of Rehabilitation and Correction Standards of Employee Conduct Performs other duties as assigned. Additional Information Application Procedures: In order to be considered for this position, you must apply on-line through this posting website. (We no longer accept paper applications.) When completing your on-line Ohio Civil Service Application, be sure to clearly describe how you meet the minimum qualifications outlined on this job posting. We cannot give you credit for your qualifications, experience, education and training in the job selection process if you do not provide it in your on-line application. We will communicate with you through the email you provided in your profile and job application. Be sure to check your email often. If you require a reasonable accommodation for the application process, please contact the Human Resources Office so proper arrangements can be made. Otherwise, you will be given specific instructions on requesting an accommodation if you are invited to an assessment and/or interview. The Ohio Department of Rehabilitation and Correction is a tobacco-free workplace. Pre-Employment Drug Testing: All final applicants tentatively selected for this position will be required to submit to urinalysis to test for illegal drug use prior to appointments. Testing will also be performed for the presence of marijuana. An applicant with a positive test shall not be offered employment unless the applicant submits medical documentation of legally prescribed medications or a recommendation for medical marijuana. Pre-Employment Background Investigation: The final applicant selected for the position will be required to undergo a criminal background check. An individual assessment of an applicant’s prior criminal convictions will be made before excluding an applicant from consideration. The Ohio Department of Rehabilitation and Correction is prohibited from hiring: Individuals under a federal or state weapons disability if the position requires firearms certification/recertification and use; Individuals who have engaged in sexual abuse in a prison or other confinement facility; have been civilly or administratively adjudicated, or convicted of engaging or attempting to engage in sexual activity in the community facilitated by force, implied threats of force, or if the victim did not or was unable to consent; Individuals convicted of soliciting or providing support for an act of terrorism, terrorism, or money laundering to support terrorism; Individuals who have been convicted of or pled guilty to a felony where a direct correlation exists between the position and prior criminal behavior (example: individuals convicted of a felony involving fraud, deceit, or theft from holding a position that has substantial management or control over the property of a state agency.)