Information Technology Support Assistant
Responsibilities:
Provide day-to-day IT support to retail outlets and HQ.
Troubleshoot and resolve issues relating to POS systems, computers, printers, tablets and other IT equipment.
Assist with installation, setup and maintenance of hardware and software.
Monitor and Troubleshoot network, Wi-Fi and internet connectivity issues.
Attend to IT support requests from retail outlets and follow up until issues are resolved.
Provide on-site support at retail outlets when required.
Conduct regular checks on IT equipment at retail outlets.
Assist in IT-related projects, system upgrades and new outlet openings.
Coordinate with external IT vendors and service providers when required.
Maintain records of IT equipment, assets and service requests.
Assist with user account setup, access rights and basic system administration.
Perform any other IT-related duties assigned by the Supervisor.
Requirements:
Diploma / Certificate in Information Technology, Computer Science or related field.
1–2 years of IT support experience preferred.
Experience in retail, F&B or POS systems will be an advantage.
Basic knowledge of Windows, hardware, software and networking.
Good troubleshooting and problem-solving skills.
Able to work independently and respond to urgent IT issues.
Willing to travel to retail outlets when required.
Working Hours:
Monday to Friday, 8:30am to 6:00pm
May be required to work after office hours, weekends or public holidays for urgent IT support or outlet opening projects.