INFORMATION TECHNOLOGY SUPPORT
Salary: ₱16,000 – ₱20,000 per month
About the role
IT Support involves providing support to users and being the first point of contact for problem resolution. Troubleshooting hardware, software, and network issues.
Key responsibilities
Troubleshooting and Diagnostics: Find and fix issues with computers, printers, mobile devices, and networks.
Customer Assistance: Answer calls, emails, and chat messages from users who need technical help.
Installation and Setup: Install and configure new software, operating systems, and hardware components.
Ticket Management: Track, update, and resolve support requests using a help desk database.
System Maintenance: Monitor IT infrastructure and perform routine updates or backups.
User Training: Teach users and staff how to use new programs or follow cybersecurity best practices.
Escalation: Pass complex or unresolved issues up to higher-level IT specialists or engineers.