Information Technology Support Technician - JOR

Working At NYAP

• NYAP's commitment to doing what is best for children, youth and their families is a core value and one that we look for in our newest team members.
• 33 Paid days off each year! (11 holidays + 22 days PTO)
• Healthcare Benefits for you and your family
• Pet insurance that provides discounts and reimbursements
• Competitive salaries and benefits including a 401(k), Summer Hours Off (Half-day Fridays and Work Anniversary Trips!)
• Mileage Reimbursement, Phone Allowance, Student Loan Repayment Assistance, CEU’s and ongoing trainings/education
• Why Work with Us? Exciting Benefits and Opportunities at NYAP!

Position Summary

The Information Technology Support Technician for La Jornada provides IT setup and device support of laptops, Chromebooks, cell phones, other employee-issued IT equipment, and physical site changes/adds/moves for ORR-funded programs.

RESPONSIBILITIES

The Job_Title_Here for La Jornada will perform duties including, but not limited to:

• Perform all work in a manner consistent with the National Youth Advocate Program’s mission, values, and philosophies.
• Provide new device setup, configuration, and deployment of PCs/laptops, Chromebooks, cell phones, other employee-issued IT equipment.
• Support the IT team in the maintenance of hardware, software, and other systems.
• Run software updates and backups when requested.
• Provide additional Help Desk support for PCs/laptops, end user, hardware and software support.
• May research unusual bugs or issues that are encountered.
• Maintain IT La Jornada inventory.
• Performs other duties as requested.

MINIMUM QUALIFICATIONS

• High School diploma or GED equivalent.
• IT certifications, or in pursuit of certifications, or in pursuit of a degree in computer science, information technology, or engineering preferred.
• Experience with device setup and configuration preferred.
• Ideal candidate has some education/experience in programming, database management, and technologies like MS SQL, Exchange, Access, and .Net frameworks.
• Proficient use of desktop and laptop computers, smart phones and tablets, printers, fax machines and photocopiers as well as software including word processing, spreadsheet and database programs.

OTHER SKILLS

• Excellent customer service and communication skills.
• Sensitive to cultural diversity.
• Enthusiastic self-starter.
• Excellent oral and written communication skills.
• Effective problem solving and decision making skills.
• Works independently and as a team member.

PHYSICAL DEMANDS

• Use of manual dexterity, tactile, visual, and audio acuity.
• Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands.
• Occasional lifting (up to 25 pounds), bending, pulling, and carrying.
• Ability to travel frequently and drive vehicle while sitting for extended periods, with frequency varying based on program demands.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

We are an Equal Opportunity Employer who celebrates diversity and are committed to creating an inclusive environment for all employees by prohibiting discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.