Information Technology Technician
Information Technology Technician
Capital Area Health Network (CAHN)
Richmond, VA — On‑Site Position
Make a real impact with Capital Area Health Network (CAHN), a dynamic and growing Federally Qualified Health Center (FQHC) located in the heart of Richmond, VA. We’re expanding our team and seeking talented, mission‑driven professionals who want to elevate community health. At CAHN, we innovate, we serve with purpose, and we are just better. Step into a role where your work creates lasting change.
Our Core Values
Compassion – We treat every person with dignity and fairness, ensuring no one feels alienated or discriminated against.
Accountability – We safeguard confidentiality and remain transparent with all stakeholders.
Reverence – We are called to serve and uplift those in need while fostering mutual respect.
Excellence – We commit to continuous learning to deliver culturally responsive, high‑quality care.
Stewardship – We manage resources responsibly for the benefit of our organization and community.
Who We Are
CAHN provides comprehensive primary care, dental services, and behavioral health support, ensuring every person receives the quality care they deserve—regardless of background or circumstance.
Our Mission:
To deliver effective, accessible, and culturally responsive care, education, and advocacy that promote health and quality of life.
Discover a place where your work makes a difference.
Discover Capital Area Health Network.
Job Summary
Capital Area Health Network’s IT Technician will be responsible for providing quality support to internal team members and external clients over the phone, via email, through live chat, and in person. The Network Technician will troubleshoot software and hardware issues to determine where repairs need to be made and then plan those repairs with the Network Manager. The IT Network Technician will be cross-trained and support additional hardware and software base applications.
Essential Functions
- Provide technical support to clients through various channels of communication.
- Provide ongoing support and guidance to employees regarding cybersecurity risks, secure technology use, and other HIPAA compliance standards.
- Troubleshoot computer software and hardware issues, make repairs, and perform scheduled updates.
- Partner with the IT team to ensure that security software is properly installed on employee computers.
- Build, configure, and deploy new desktops, laptops, VoIP, and all forms of mobile devices.s
- Collaborate with leadership to develop and maintain cybersecurity policies, procedures, and staff education programs.
- Provide desktop support for Microsoft technologies, es including Windows and Office 365. This includes additional third-party applications.
- Create and maintain system documentation and operations procedures.
- Provide backup support to the IT Manager for the entire IT infrastructure.
- Maintain Confidentiality rules related to the operation of company functions and network information.
- Verify supplies that are needed and complete the supply checklist.
- Perform other duties as assigned.
Schedule
- Monday-Friday 8:00 a.m. - 5:00 p.m.
- Occasional extended hours
- On-site position
Education & Experience
- Associate’s degree in an IT-related field, or any equivalent combination of education, training, and experience that provides the required knowledge and abilities.
- Experience using Electronic Health Records; Familiarity with eClinicalWorks a plus.
- A+ Certification required
- On-site position
Benefits at CAHN
We value our team, and it shows in our comprehensive benefits package:
Health Coverage
- Medical, Dental, and Vision Insurance
- Secondary Gap Insurance
- Prescription Drug Plan
- Supplemental Policies through Colonial Life
Financial Security
- 401(k) Retirement Plan with up to 3% Company Match
- Employer‑Sponsored Short‑Term Disability
- Employer‑Paid Life and AD&D Insurance
Work‑Life Balance
- Paid Time Off (PTO) accrued beginning Day 1
- Self‑Care Floating Holidays
- 8.5 Paid Holidays
Additional Support
- Employee Assistance Program (EAP)
- Public Service Loan Forgiveness (PSLF) eligibility
We are committed to supporting your well‑being—at work and beyond.
Qualifications
To perform this job successfully, individuals must be able to carry out each essential function satisfactorily. The requirements listed represent the knowledge, skills, abilities, and other characteristics necessary for the role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Work Environment & ADA Notice
This position may involve exposure to infectious agents, including HIV, hepatitis, and tuberculosis. Essential job duties are listed above and may be modified as needed under applicable ADA guidelines. Employees may be required to perform other job‑related responsibilities as assigned and may request reasonable accommodations at any time.