Information Technology Technician-VTXC-

SUMMARY

The Information Technology Technician is responsible for the installation, configuration, maintenance, and support of the organization’s information technology infrastructure. This role supports on‑premises and cloud‑based systems, networks, endpoints, and users, ensuring availability, performance, security, and compliance with company policies and regulatory requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: other duties may be assigned and are not limited to those below:

• Install, configure, maintain, and support network, server, and endpoint hardware and software in physical and virtual environments.
• Administer Windows Server environments, Active Directory, Group Policy, DNS, DHCP, and core infrastructure services.
• Support Microsoft 365 services including Exchange Online, Entra ID (Azure AD), Teams, SharePoint, and OneDrive.
• Monitor system performance and availability using network and systems monitoring tools; respond to alerts and incidents.
• Configure and support firewalls, VPNs, secure remote access, and electronic gateways.
• Maintain wired and wireless networks including switches, access points, and network security controls.
• Deploy, configure, and maintain desktops, laptops, and mobile devices, including imaging, patching, and lifecycle management.
• Troubleshoot and resolve hardware, software, network, printer, and connectivity issues.
• Implement and maintain endpoint security, antivirus/anti‑malware, and vulnerability remediation.
• Perform and verify daily, weekly, and monthly backups; assist with data restoration and disaster recovery testing.
• Maintain accurate technical documentation and procedures.
• Adhere to and enforce corporate security policies and standards.
• Assist with audits, compliance efforts, and incident response activities.
• Maintain compliance with OSHA, safety, and departmental standards.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities