Infrastructure Administrator

KEY RESPONSIBILITIES

• Alignment of Infrastructure Unit with IT Strategy
• Monitor / manage virtual Infrastructure
• Optimizing compute resources – Hosts, Virtual Machines, Storage
• Onsite virtual machines backup and recovery
• Ensuring OEM recommended updates are applied to ensure virtual infrastructure is completely in compliance and secured
• Managing storage infrastructure and SAN fabric
• HP Storage and expansions, EMC VNX Unified storage, NetApp FAS, and IBM Storage
• Managing and monitoring Disaster & Recovery site resources for business continuity
• A key resource in the Disaster Recovery process
• Ensuring business-critical servers are replicated within acceptable RPO & RTO with the provision of daily reports on replication and link status
• Ensuring business continuity testing is carried out in accordance with IT policy
• Day-to-day on-call administration and support of on-premise exchange servers, databases, and archiving of mailboxes as set in our IT policy
• Network management, monitoring, and optimization
• Preventive Server and Workstation maintenance
• Ensure availability, reliability, and optimal performance of all physical servers
• Ensuring all hardware are under support and warranty cover
• Ensure redundancy is completely built into the system to eliminate service failure
• Report and prepare strategies to maintain server infrastructure
• Management of infrastructure at remote branch office
• Sourcing & purchasing of hardware/replacement parts and consumables
• To serve as a contact for suppliers, vendors, and service providers
• To conduct product evaluations of upgraded or new hardware and software identifying strengths, weaknesses, and potential benefits and recommend purchases
• Vendor Management, review of contracts, and enforcement of policy
• Managing Information Technology CMDB and coordinating the distribution of equipment
• Datacentre Management & Environmental monitoring
• Ensuring the datacentre meets approved standards
• Enforcing proper onboarding of equipment
• Enforcing approved security policies.
• Datacentre general infrastructure management including racking, cabling, organization, and other daily practices

• University degree in the field of computer science, engineering, or information systems
• Holds VMWare Certified Professional certification
• Holds Network related certification
• Any of the following Microsoft certification preferred: Microsoft Technology Associate (MTA), Microsoft Certified Solutions Associate (MCSA), and Microsoft Certified Solutions Expert (MCSE)

Competencies

• Strong knowledge of hypervisors (preferably Windows Hyper-V or VMware’s ESX/ ESXi, VMware vCenter server management)
• Configure, test, and maintain LAN equipment and services, including switches, routers, firewalls, and VPN
• Identify, diagnose, and resolve network problems including network connectivity, traffic utilization, etc. using available network tools in a timely fashion
• Hands-on experience with storage technologies iSCSI, FC, and storage devices NAS/SAN
• Knowledge of Microsoft Exchange, Active Directory, and Office System is required
• Standard system administration duties including server install, System/Application install, and patch management, Windows problem determination, and resolution, log analysis, etc.
• Participate in the creation, maintenance, testing, and execution of the Disaster Recovery plan
• Create, request, and present technical specifications and requirements for purchasing new servers and networking equipment via quote procedure
• At least 3 years experience in business analysis or related field
• Writing of business functional and non-functional requirement documents and business cases
• Experience in understanding user needs and a business outcome approach
• Experience in testing
• Experience working with senior decision-makers

Skills

• Innovative thinker – ability to turn customer requirements into workable solutions
• Ability to research for information and resources
• Highly organized, methodical, and tenacious

Knowledge

• Experience in working with current information technologies including Support, Servers, and Network Administration
• Knowledge of user/desktop management
• Evidence of hardware troubleshooting skills, including both desktop and server hardware

Attitude

• Highly self-motivated, and attentive to detail
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• A desire to contribute to the development of the company’s AUM as a whole