Infrastructure Engineer(Experience in Vmware and citrix)
Must have skills
• Deep expertise in Windows 11 desktop platform design, including architecture, build standards, and engineering principles.
• Proven experience in define engineering standards & frameworks for Desktop engineering.
• Proven experience designing and maintaining enterprise gold images (modular, optimized, and reusable builds)
• Strong capability in end-to-end OS build engineering, including task sequences, Autopilot profiles, and provisioning design
• Experience defining and implementing desktop configuration frameworks and baseline standards (security, performance, usability)
• Windows 11 operating systems & its features include but are not limited to Bit locker etc.
• MS Edge & Enterprise Chrome browser
• Antivirus & other security products
• Basic knowledge on AD, GPO etc.
• Experience in handling both physical & virtualized workstations including VDIs.
• Experience in supporting Print infrastructure.
• Expertise in designing patching and update strategies (deployment rings, pilot groups, rollback planning)
• Application deployment & self-service through SCCM/MECM or similar technologies.
• Experience in handling ITSM tools like ServiceNOW or an equivalent tool in the market.
• Troubleshooting & Problem-solving skills.
• Analytical skills
• Communication skills.
• Documentation skills (Policies & Standards, User guide, Admin guide, SOPs etc)
Good to have skills.
• Expertise in OS deployments through conventional on-Prem deployment tools like SCCM/MECM and cloud deployment using Microsoft autopilot.
• Skilled in application engineering lifecycle — packaging, compatibility testing, rationalization, and deployment design
• Strong knowledge of desktop security-by-design, including hardening baselines, encryption, and secure configuration patterns
• Microsoft Intune & Azure Hybrid AD join.
• Microsoft autopilot.
• IT asset lifecycle management for hardware & software.
• Experience in tools pertaining to Unified Endpoint Management (UEM) & Dynamic Environment Management (DEM).
• Experience in Data leak protection tools.
• Experience in crash dump, mini dump investigations.
• Advanced PowerShell-driven build automation (image creation, configuration drift remediation, deployment orchestration)
• Ability to engineer and continuously improve desktop performance, stability, and user experience at enterprise scale
Nice to have skills
• Experience in supporting End point Detection & Response (EDR) from Desktop engineering perspective.
• Microsoft Defender for Endpoints (AV, DLP & others)
• Experience in supporting virtualized applications & desktops from desktop engineering perspective.
• Experience architecting modern desktop management models (co-management design, transition to cloud-native endpoints)
• Exposure to tools pertaining to Digital Employee Experience (DEX).
• Exposure to AI tools and how it can:
o Benefit users in day-to-day tasks.
o Benefit IT staff in improving the productivity.