Infrastructure Engineer

Job Title: Infrastructure Engineer

Location: Radnor, PA

Job Type: Hybrid

Reporting to: IT Director

Director Reports: N/A

Company Overview: FXI is a leading producer of foam innovation in the Bedding, Furniture, Industrial, Home & Office, Healthcare, and Transportation markets. We have made it our mission to provide tailored solutions that delight our customers and consumers. With our corporate headquarters, high-tech research and development facility, and multiple manufacturing locations in North America, FXI has built a culture of innovation and achievement that is recognized by customers, suppliers and peers. Our products include finished goods, sub-assemblies, services, and raw materials for OEMs, fabricators, and retailers. You will find FXI's foam innovations inside, around, and under yourself in countless applications. Everywhere foam goes, FXI's innovations lead the way! Won't you join us?

Job Overview: Located in Radnor, PA and reporting directly to the Director of Infrastructure, the IT Infrastructure Engineer II is accountable for the organization’s data center infrastructure services—both on-premises and hosted—as well as the Microsoft 365 environment and related hardware and software supporting these functions. Responsibilities include supporting physical and virtual on-premises data center technologies, along with comparable cloud-based services such as Infrastructure as a Service (IaaS).

This role requires subject matter expertise and effective collaboration across technology teams and service providers to design and deliver sustainable solutions that enhance the organization’s infrastructure posture, cost efficiency, reliability, and security. The ideal candidate will be a results-oriented technologist with substantial hands-on experience supporting data center operations and infrastructure services, encompassing both on-premises and cloud environments. Experience delivering small-to-medium-scale infrastructure projects within multi-site, mid-to-large manufacturing organizations is essential.

Key Responsibilities:

• Serve as the primary contact with infrastructure managed service providers (MSPs) to troubleshoot and resolve service delivery issues and support process enhancements to improve service reliability and responsiveness.
• Provide IT support to customers using Microsoft Windows, Apple Macintosh, iOS, or Android devices.
• Monitor data center infrastructure to ensure optimal performance and collaborate with MSPs to propose solutions and oversee their implementation.
• Implement of changes and improvements across platforms and services—including operating systems, physical and virtual servers, and storage—in a controlled and consistent manner.
• Deploy, maintain, and support Azure and Microsoft 365 capabilities, striving for improved usability, cost-effectiveness, and standardization of subscribed services.
• Support the development and integration of security solutions across the infrastructure, including Azure Active Directory federation with SaaS and other applications.
• Review and execute disaster recovery procedures aligned with organizational expectations.
• Implement solutions aimed at streamlining end-user support, providing training on new services, and encouraging adoption by technology teams and key stakeholders.
• Develop and maintain documentation for standards and operating procedures.
• Maintain an up-to-date understanding of IaaS best practices in servers, storage, and network security, applying these principles to deliver available, secure infrastructure services.
• Coordinate and oversee the execution of small-to-medium infrastructure improvement projects.

Skills / Qualifications:

• Bachelor’s degree in computer science or a related technical discipline (or equivalent experience), with three to seven years of relevant experience preferred.
• Extensive knowledge and practical experience in supporting Windows-based computing environments, virtualization, storage management, and disaster recovery.’
• Advanced proficiency with Active Directory and Azure Active Directory.
• Demonstrated experience implementing, enhancing, and maintaining Azure environments, including primary and failover configurations.
• Proven expertise in managing cloud-based services, including IaaS, PaaS, and SaaS.
• Skilled in administering and leveraging the Microsoft 365 suite to optimize user experience and collaboration capabilities.
• Strong organizational skills with the ability to prioritize tasks and monitor project outcomes; experienced in leading moderately complex projects and utilizing project management tools (e.g., Planner, MS Project).
• Experienced in engaging and managing relationships with MSPs, ensuring accountability for service provision.
• Excellent communication skills, with proficiency in reading, writing, grammar, and critical thinking, along with the capability to explain technical topics to non-technical audiences.

Total Rewards: We offer a competitive salary and a comprehensive benefits package that includes:

• Medical, dental, and vision insurance
• Basic and optional life insurance
• Short‑ and long‑term disability coverage
• 401(k) plan with company match
• Tuition assistance
• Flexible spending accounts

Our Commitment to a Diverse Workforce: FXI is an Equal Opportunity Employer. FXI does not discriminate in employment matters on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or based on any individual’s membership in any group or class protected by applicable federal, state, or local laws. We support workplace diversity. We strongly believe that diversity contributes to a broader collective perspective that will consistently lead to a better company and better products. We are working hard to increase the diversity of our team wherever we can.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

FXI is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at FXI via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of FXI. No fee will be paid in the event the candidate is hired by FXI as a result of the referral or through other means.