Infrastructure Engineer I
Summary
Entry-level infrastructure engineer on an internal IT team at a ministry, supporting enterprise infrastructure across multiple sites: Microsoft 365, Active Directory/Entra ID, Windows Server, virtualization, storage/backup, and LAN/WAN networking, plus patching, monitoring, documentation, and after-hours on-call.
Position Purpose:
The Infrastructure Engineer I supports the administration, maintenance, deployment, and troubleshooting of the organization’s enterprise technology infrastructure across multiple departments and locations. Reporting to the Infrastructure Services Manager, this role works as part of a cross-trained engineering team responsible for both systems and network infrastructure.
This position provides hands-on support across Microsoft technologies, servers, virtualization, networking, storage, backup, identity, cloud services, and related infrastructure platforms. The Infrastructure Engineer I works under established standards and technical guidance while developing the skills necessary to independently support increasingly complex infrastructure systems and projects.
Essential Duties:
- Administer and support Microsoft 365, Active Directory, Entra ID (Azure AD), Windows Server, and related enterprise technologies.
- Support hybrid identity, directory synchronization, authentication, user access, and group management.
- Assist with Microsoft 365 services, including Exchange Online, SharePoint Online, and Teams.
- Support endpoint management technologies, including Microsoft Intune and related management platforms.
- Perform routine Windows Server administration, patching, monitoring, and troubleshooting.
- Assist with PowerShell scripting and automation of routine administrative tasks.
- Support virtualization platforms, virtual machines, and associated infrastructure.
- Assist with storage, backup, restoration, and disaster recovery operations.
- Support LAN/WAN infrastructure, switches, routers, wireless networks, and firewalls.
- Configure and troubleshoot VLANs, DNS, DHCP, IP addressing, and network connectivity.
- Assist with network monitoring, performance troubleshooting, and infrastructure diagnostics.
- Support data center, MDF, IDF, server, storage, and network infrastructure.
- Assist with infrastructure hardware installation, configuration, upgrades, and lifecycle replacement.
- Participate in troubleshooting incidents involving multiple infrastructure technologies.
- Escalate complex technical issues while assisting senior engineers with investigation and resolution.
- Participate in infrastructure deployments, upgrades, migrations, and technology projects.
- Perform system testing, validation, and implementation activities under established technical standards.
- Monitor infrastructure systems and respond to alerts, failures, capacity concerns, and performance issues.
- Maintain accurate system configurations, diagrams, procedures, inventories, and technical documentation.
- Follow established change management, security, backup, and operational procedures.
- Participate in cross-training across systems, networking, cloud, identity, storage, virtualization, and security technologies.
- Participate in after-hours maintenance and on-call support as required.