Infrastructure Engineer II

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for tool and service designs within a technical domain that enable business strategies in accordance with architectural governance, standards and policies. Key responsibilities include creating infrastructure tools and their integration as a service, facilitating deployment of technical solutions by developing templates, playbooks and automation used during implementation. Job expectations include looking for opportunities to improve efficiency when implementing and maintaining tools/services and embracing a culture of innovation and continuous improvement.

• The Active Directory Infrastructure Operations (ADIO) team is seeking a highly skilled Active Directory (AD) Subject Matter Expert (SME) to install and maintain a large-scale corporate AD backup and restore environment. This role requires deep expertise in AD authentication services and infrastructure, with a focus on backup and restoral functionality.

Responsibilities:

• Provides subject matter expertise and consulting services on a range of technologies and assists Technical Analysts and Infrastructure Engineers to ensure that technology solutions comply with enterprise system design and engineering standards
• Assists with translating business requirements into technical definitions, reference models, blueprints, and playbooks for deployment in compliance with architecture standards and policies
• Assists in the evaluation of reference models, blueprints and playbooks to ensure they are fit for purpose
• Develops software solutions to address manual and repeatable work or inefficient processes
• Conducts on-site evaluations of third-party products being considered for firm adoption
• Promotes an inclusive and healthy working environment and helps to resolve organizational impediments/blockers
• Contributes to the creation/selection of functional and non-functional product evaluation requirements within and across domains
• The ideal candidate will be responsible for installing Hyper-V, clustering, Cohesity and RMADDRE applications across the AMRS region. Primary responsibilities will include, installation, diagnosing and resolving issues, managing AD-related infrastructure, creating a backup and restoral infrastructure, and collaborating with cross-functional teams to ensure smooth implementation. The candidate may be required to work weeknights and weekends on a as needed basis.

Required Qualifications:

• 5+ years of hands-on experience supporting Active Directory authentication services in large-scale enterprise environments.
• Working knowledge of Quest Recovery Manager for Active Directory
• Working knowledge of Cohesity Data Protect and Helios (on-prem).
• Engineer level experience with data protection technologies
• Deep understanding of Active Directory infrastructure
• Strong documentation skills (design, procedural, requirements, etc.)
• Hands-on experience with PowerShell to automate administrative tasks and resolve complex issues.
• Deep understanding of Windows Server 2019/2022 (GUI and Core)
• Understanding of immutable storage
• Working knowledge of core network components (subnetting, networking, VLANs, etc.)
• Top-tier critical thinking and problem-solving skills.
• Ability to work in a service-oriented team environment.
• Ability to articulate to a wide audience through written and verbal communications.
• Virtualization (with Hyper-V) and virtualized Domain Controllers
• Proficiency in AD troubleshooting tools such as DCDiag, Netdiag, Repadmin, and DFRSdiag.
• Experience with AD Domain Name System (ADDNS), Dynamic Host Configuration Protocol (DHCP), and Distributed File System (DFS).
• Knowledge of enterprise storage, network infrastructure, and virtualization technologies (SCVMM/Hyper-V, VMware).
• Strong understanding of security best practices, including Kerberos authentication, NTLM, AD Federation Services (ADFS), and multi-factor authentication (MFA).
• Familiarity with ITIL processes, including incident, change, and problem management.

Desired Qualifications:

• Experience building and supporting HP server platforms in an enterprise environment.
• Microsoft System Center Configuration Manager (SCCM) experience.
• Familiarity with Active Directory Certificate Services (ADCS) and Public Key Infrastructure (PKI).
• Exposure to backup or data protection platforms (e.g., Cohesity or similar tools)
• Familiarity with cyber recovery or disaster recovery concepts
• Introductory experience with PowerShell or scripted administration (not required)

Skills:

• Analytical Thinking
• Application Development
• Automation
• Production Support
• Risk Management
• Adaptability
• Business Acumen
• DevOps Practices
• Solution Delivery Process
• Solution Design
• Powershell
• Hyper-V

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - NJ - Pennington - 1300 American Blvd - Hopewell Bldg 3 (NJ2130)

Pay and benefits information

Pay range

$104,200.00 - $155,300.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.