Infrastructure Engineer (L2 Support) | Hybrid | Montevideo
About the Role
At Prometeo Talent, we connect tech professionals with companies driving real digital transformation. 🚀
We’re partnering with a technology-driven organization focused on ensuring the reliability and performance of its core platforms and systems.
They are looking for a Infrastructure Engineer (L2 Support) — a technical profile with a solid infrastructure background and strong analytical skills to diagnose and resolve complex incidents across applications and platforms.
This is not a development role. It’s a position focused on advanced technical support (L2), infrastructure, and deep system analysis, working on critical systems within a high-impact environment.
🚀 What You’ll Do
Participate in the resolution of technical incidents escalated from Level 1 support.
Collaborate in diagnosing performance issues across applications and databases.
Analyze logs, metrics, and alerts using monitoring and observability tools.
Work alongside Infrastructure and Architecture teams to identify root causes.
Document incidents, diagnostics, and solutions as part of the team’s knowledge base.
🚀 What We’re Looking For
+2 years of experience in technical support (L2), systems engineering, or infrastructure roles.
Academic background in Infrastructure, Systems Engineering, IT, or Computer Science (degree completed or in progress - not abandoned).
Solid understanding of:
Infrastructure environments (on-premise and/or cloud)
Linux and/or Windows Server
Networking fundamentals, services, processes, and logs
Basic knowledge of scripting or programming (for analysis and troubleshooting, not development).
Experience or familiarity with databases (ideally SQL Server).
Strong analytical mindset and problem-solving skills.
Interest in monitoring, observability, and performance analysis.
🚀 Nice to Have
Experience with monitoring tools (e.g., Dynatrace, Datadog, Grafana, etc.)
Exposure to financial systems or Core Banking platforms.