Infrastructure Engineer-Unified Communication
Posted Updated
Description
<p class="MsoNormal" align="justify" style="margin-top: 12pt; margin-bottom: 12pt; text-align: justify; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><b><span style="font-family: Arial; color: rgb(0, 0, 0); font-size: 14pt;">About udaan</span></b></p><p class="MsoNormal" align="justify" style="margin-top: 12pt; margin-bottom: 12pt; text-align: justify; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:'Times New Roman';
color:rgb(0,0,0);font-size:12.0000pt;">Founded in 2016 with a vision to 'transform the trade ecosystem in India leveraging technology,’ udaan is India’s largest business-to-business e-commerce platform. It has operations across categories including fruits and vegetables, FMCG, staples, lifestyle, electronics, home & kitchen, pharma, toys and general merchandise.</span></p><p class="MsoNormal" align="justify" style="margin-top: 12pt; margin-bottom: 12pt; text-align: justify; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:'Times New Roman';
color:rgb(0,0,0);font-size:12.0000pt;">udaan is solving core trade problems faced by small and medium businesses, that are unique to India, through its unique India-fit low-cost business model by leveraging technology and bringing the benefits of eCommerce to them. It is a one stop shop for all business requirements in the b2b space. udaan has built inclusive tech tools for Bharat, specially catering to the needs of brands, retailers and manufacturers, providing them a level playing field to scale, trade and grow businesses. </span></p><p class="MsoNormal" align="justify" style="margin-top: 12pt; margin-bottom: 12pt; text-align: justify; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><b><span style="font-family: Arial; color: rgb(0, 0, 0); font-size: 11pt;">Role Description</span></b></p><p class="MsoNormal" align="justify" style="margin-top: 12pt; margin-bottom: 12pt; text-align: justify; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><b><span style="font-family: Arial; color: rgb(0, 0, 0); font-size: 11pt;">Function:</span></b><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:'Times New Roman';
color:rgb(0,0,0);font-size:11.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:'Times New Roman';
color:rgb(0,0,0);font-size:11.0000pt;">IT</span></p><p class="p" style="margin-top: 0pt; margin-bottom: 16.8pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><b><span style="font-family: Arial; color: rgb(0, 0, 0); font-size: 12pt;">Reports to:</span></b><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:'Times New Roman';
color:rgb(0,0,0);font-size:12.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:'Segoe UI';mso-fareast-font-family:'Times New Roman';
color:rgb(0,0,0);font-size:11.0000pt;">Infrastructure Engineer-Unified Communication</span><span style="mso-spacerun:'yes';font-family:'Segoe UI';mso-fareast-font-family:'Times New Roman';
color:rgb(0,0,0);font-size:11.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:'Segoe UI';mso-fareast-font-family:'Times New Roman';
color:rgb(0,0,0);font-size:11.0000pt;">H</span><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:'Times New Roman';
color:rgb(0,0,0);font-size:12.0000pt;">ead</span></p><p class="15" align="justify" style="margin-left:42.0000pt;mso-para-margin-left:0.0000gd;text-indent:-18.0000pt;
mso-char-indent-count:0.0000;text-align:justify;text-justify:inter-ideograph;
mso-list:l1 level1 lfo1;"><span style="font-family:Symbol;mso-fareast-font-family:'Times New Roman';mso-bidi-font-family:'Segoe UI';
color:rgb(0,0,0);font-size:11.0000pt;">· </span><span style="mso-spacerun:'yes';font-family:'Segoe UI';mso-fareast-font-family:'Times New Roman';
color:rgb(0,0,0);font-size:11.0000pt;">End to end Ownership of Telecom/UC/Contact Centre solutions across Udaan office locations.</span></p><p class="15" align="justify" style="margin-left:42.0000pt;mso-para-margin-left:0.0000gd;text-indent:-18.0000pt;
mso-char-indent-count:0.0000;text-align:justify;text-justify:inter-ideograph;
mso-list:l1 level1 lfo1;"><span style="font-family:Symbol;mso-fareast-font-family:'Times New Roman';mso-bidi-font-family:'Segoe UI';
color:rgb(0,0,0);font-size:11.0000pt;">· </span><span style="mso-spacerun:'yes';font-family:'Segoe UI';mso-fareast-font-family:'Times New Roman';
color:rgb(0,0,0);font-size:11.0000pt;">Identifying the right solution based on business need </span></p><p class="MsoNormal" style="margin-top: 5pt; margin-bottom: 5pt; margin-left: 42pt; text-indent: -18pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span style="font-family:Symbol;mso-fareast-font-family:'Times New Roman';mso-bidi-font-family:'Segoe UI';
color:rgb(0,0,0);font-size:11.0000pt;">· </span><span style="mso-spacerun:'yes';font-family:'Segoe UI';mso-fareast-font-family:'Times New Roman';
color:rgb(0,0,0);font-size:11.0000pt;">Identify the Audio/Video conference solutions which are nextGen in nature.</span></p><p class="MsoNormal" style="margin-top: 5pt; margin-bottom: 5pt; margin-left: 42pt; text-indent: -18pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span style="font-family:Symbol;mso-fareast-font-family:'Times New Roman';mso-bidi-font-family:'Segoe UI';
color:rgb(0,0,0);font-size:11.0000pt;">· </span><span style="mso-spacerun:'yes';font-family:'Segoe UI';mso-fareast-font-family:'Times New Roman';
color:rgb(0,0,0);font-size:11.0000pt;">Conduct remote troubleshooting in case of technical challenges.</span></p><p class="MsoNormal" style="margin-top: 5pt; margin-bottom: 5pt; margin-left: 42pt; text-indent: -18pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span style="font-family:Symbol;mso-fareast-font-family:'Times New Roman';mso-bidi-font-family:'Segoe UI';
color:rgb(0,0,0);font-size:11.0000pt;">· </span><span style="mso-spacerun:'yes';font-family:'Segoe UI';mso-fareast-font-family:'Times New Roman';
color:rgb(0,0,0);font-size:11.0000pt;">Test alternative pathways until you resolve an issue.</span></p><p class="MsoNormal" style="margin-top: 5pt; margin-bottom: 5pt; margin-left: 42pt; text-indent: -18pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span style="font-family:Symbol;mso-fareast-font-family:'Times New Roman';mso-bidi-font-family:'Segoe UI';
color:rgb(0,0,0);font-size:11.0000pt;">· </span><span style="mso-spacerun:'yes';font-family:'Segoe UI';mso-fareast-font-family:'Times New Roman';
color:rgb(0,0,0);font-size:11.0000pt;">Follow up on the incidents and to ensure all pending issues are addressed.</span></p><p class="MsoNormal" style="margin-top: 5pt; margin-bottom: 5pt; margin-left: 42pt; text-indent: -18pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span style="font-family:Symbol;mso-fareast-font-family:'Times New Roman';mso-bidi-font-family:'Segoe UI';
color:rgb(0,0,0);font-size:11.0000pt;">· </span><span style="mso-spacerun:'yes';font-family:'Segoe UI';mso-fareast-font-family:'Times New Roman';
color:rgb(0,0,0);font-size:11.0000pt;">Refer customer feedback and identify the area of improvement.</span></p><p class="MsoNormal" style="margin-top: 5pt; margin-bottom: 5pt; margin-left: 42pt; text-indent: -18pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span style="font-family:Symbol;mso-fareast-font-family:'Times New Roman';mso-bidi-font-family:'Segoe UI';
color:rgb(0,0,0);font-size:11.0000pt;">· </span><span style="mso-spacerun:'yes';font-family:'Segoe UI';mso-fareast-font-family:'Times New Roman';
color:rgb(0,0,0);font-size:11.0000pt;">Help create technical documentation and manuals</span></p><p class="MsoNormal" style="margin-top: 5pt; margin-bottom: 5pt; margin-left: 42pt; text-indent: -18pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span style="font-family:Symbol;mso-fareast-font-family:'Times New Roman';mso-bidi-font-family:'Segoe UI';
color:rgb(0,0,0);font-size:11.0000pt;">· </span><span style="mso-spacerun:'yes';font-family:'Segoe UI';mso-fareast-font-family:'Times New Roman';
color:rgb(0,0,0);font-size:11.0000pt;">Generate performance matrix on a monthly basis and work on continuous improvement.</span></p><p class="MsoNormal" style="margin-top: 5pt; margin-bottom: 5pt; margin-left: 42pt; text-indent: -18pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span style="font-family:Symbol;mso-fareast-font-family:'Times New Roman';mso-bidi-font-family:'Segoe UI';
color:rgb(0,0,0);font-size:11.0000pt;">· </span><span style="mso-spacerun:'yes';font-family:'Segoe UI';mso-fareast-font-family:'Times New Roman';
color:rgb(0,0,0);font-size:11.0000pt;">Manage vendors effectively.</span></p><p class="MsoNormal" style="margin-top: 5pt; margin-bottom: 5pt; margin-left: 42pt; text-indent: -18pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span style="font-family: Symbol; color: rgb(0, 0, 0); font-size: 11pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">· </span><span style="font-family: 'Segoe UI'; color: rgb(0, 0, 0); font-size: 11pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">Integrate various solution with telecom infrastructure Eg: Enablement of calling feature in CRM.</span></p><p class="MsoNormal" style="margin-top: 5pt; margin-bottom: 5pt; margin-left: 42pt; text-indent: -18pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span style="font-family: Symbol; color: rgb(0, 0, 0); font-size: 11pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">· </span><span style="font-family: 'Segoe UI'; color: rgb(0, 0, 0); font-size: 11pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">Configure and deploy monitoring to manage both capacity planning and issue alerting </span></p><p class="MsoNormal" style="margin-top: 5pt; margin-bottom: 5pt; margin-left: 42pt; text-indent: -18pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span style="font-family: Symbol; color: rgb(0, 0, 0); font-size: 11pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">· </span><span style="font-family: 'Segoe UI'; color: rgb(0, 0, 0); font-size: 11pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">Ensure all critical components are designed with high availability</span></p><p class="MsoNormal" style="margin-top: 5pt; margin-bottom: 5pt; margin-left: 42pt; text-indent: -18pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span style="font-family:Symbol;mso-fareast-font-family:Calibri;mso-bidi-font-family:'Segoe UI';
font-size:11.0000pt;">· </span><span style="mso-spacerun:'yes';font-family:'Segoe UI';mso-fareast-font-family:Calibri;
font-size:11.0000pt;">Assist with development and implementation strategies for improving the efficiency, reliability and performance of these systems.</span></p><p class="MsoNormal" style="margin-bottom: 0pt; margin-left: 36pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:'Times New Roman';
color:rgb(0,0,0);font-size:12.0000pt;"> </span></p><p class="MsoNormal" style="margin-bottom: 0pt; margin-left: 7.1pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><b><span style="font-family: Calibri; color: rgb(0, 0, 0); font-size: 16pt;">KRAs:</span></b><b><span style="font-family: Calibri; color: rgb(192, 0, 0); font-size: 16pt;"> </span></b></p><p class="MsoNormal" style="margin-bottom:0.0000pt;margin-left:36.0000pt;text-indent:-18.0000pt;
mso-list:l3 level1 lfo2;"><span style="font-family:Arial;mso-fareast-font-family:'Times New Roman';color:rgb(0,0,0);
font-size:12.0000pt;">• </span><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:'Times New Roman';
color:rgb(0,0,0);font-size:12.0000pt;">Drive the Cost Targets for Zone/Category </span></p><p class="MsoNormal" style="margin-bottom:0.0000pt;margin-left:36.0000pt;text-indent:-18.0000pt;
mso-list:l3 level1 lfo2;"><span style="font-family:Arial;mso-fareast-font-family:'Times New Roman';color:rgb(0,0,0);
font-size:12.0000pt;">• </span><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:'Times New Roman';
color:rgb(0,0,0);font-size:12.0000pt;">Bench</span><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:'Times New Roman';
color:rgb(0,0,0);font-size:12.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:'Times New Roman';
color:rgb(0,0,0);font-size:12.0000pt;">marking </span></p><p class="MsoNormal" style="margin-bottom:0.0000pt;margin-left:36.0000pt;text-indent:-18.0000pt;
mso-list:l3 level1 lfo2;"><span style="font-family:Arial;mso-fareast-font-family:'Times New Roman';color:rgb(0,0,0);
font-size:12.0000pt;">• </span><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:'Times New Roman';
color:rgb(0,0,0);font-size:12.0000pt;">Process Controls </span></p><p class="MsoNormal" style="margin-bottom:0.0000pt;"><span style="mso-spacerun:'yes';font-family:Roboto;mso-fareast-font-family:'Times New Roman';
mso-bidi-font-family:'Times New Roman';color:rgb(0,0,0);font-size:10.5000pt;"><br></span></p><p class="MsoNormal" style="margin-bottom: 0pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><b><span style="font-family: Arial; color: rgb(0, 0, 0); font-size: 14pt;">Candidate Profile</span></b></p><p class="MsoNormal" style="margin-top: 5pt; margin-bottom: 5pt; margin-left: 53.85pt; text-indent: -18pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span style="font-family:Symbol;mso-fareast-font-family:'Times New Roman';mso-bidi-font-family:'Segoe UI';
color:rgb(0,0,0);font-size:10.0000pt;">· </span><span style="mso-spacerun:'yes';font-family:'Segoe UI';mso-fareast-font-family:'Times New Roman';
color:rgb(0,0,0);font-size:11.0000pt;">Hands on experience in Linux (Centos / Redhat /Debain ) installation, recovery and troubleshooting.</span></p><p class="MsoNormal" style="margin-top: 5pt; margin-bottom: 5pt; margin-left: 53.85pt; text-indent: -18pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span style="font-family: Symbol; color: rgb(32, 33, 36); font-size: 10pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">· </span><span style="font-family: 'Segoe UI'; color: rgb(32, 33, 36); font-size: 11pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">Good knowledge on PJSIP, SIP,PRI,voice codex configuration</span><span style="mso-spacerun:'yes';font-family:'Segoe UI';mso-fareast-font-family:'Times New Roman';
color:rgb(0,0,0);font-size:11.0000pt;"> </span></p><p class="MsoNormal" style="margin-top: 5pt; margin-bottom: 5pt; margin-left: 53.85pt; text-indent: -18pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span style="font-family:Symbol;mso-fareast-font-family:'Times New Roman';mso-bidi-font-family:'Segoe UI';
color:rgb(0,0,0);font-size:10.0000pt;">· </span><span style="mso-spacerun:'yes';font-family:'Segoe UI';mso-fareast-font-family:'Times New Roman';
color:rgb(0,0,0);font-size:11.0000pt;">Good knowledge on PBX/EPABX and its advantages.</span></p><p class="MsoNormal" style="margin-top: 5pt; margin-bottom: 5pt; margin-left: 53.85pt; text-indent: -18pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span style="font-family:Symbol;mso-fareast-font-family:'Times New Roman';mso-bidi-font-family:'Segoe UI';
color:rgb(0,0,0);font-size:10.0000pt;">· </span><span style="mso-spacerun:'yes';font-family:'Segoe UI';mso-fareast-font-family:'Times New Roman';
color:rgb(0,0,0);font-size:11.0000pt;">Expertise in Implementing and Managing the IP and analog PBX solutions.</span></p><p class="MsoNormal" style="margin-top: 5pt; margin-bottom: 5pt; margin-left: 53.85pt; text-indent: -18pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span style="font-family:Symbol;mso-fareast-font-family:'Times New Roman';mso-bidi-font-family:'Segoe UI';
color:rgb(0,0,0);font-size:10.0000pt;">· </span><span style="mso-spacerun:'yes';font-family:'Segoe UI';mso-fareast-font-family:'Times New Roman';
color:rgb(0,0,0);font-size:11.0000pt;">Good understanding on networking domain.</span></p><p class="MsoNormal" style="margin-top: 5pt; margin-bottom: 5pt; margin-left: 53.85pt; text-indent: -18pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span style="font-family:Symbol;mso-fareast-font-family:'Times New Roman';mso-bidi-font-family:'Segoe UI';
color:rgb(0,0,0);font-size:10.0000pt;">· </span><span style="mso-spacerun:'yes';font-family:'Segoe UI';mso-fareast-font-family:'Times New Roman';
color:rgb(0,0,0);font-size:11.0000pt;">Excellent understanding about various Contact centre solutions which includes opensource solutions as well.</span></p><p class="MsoNormal" style="margin-top: 5pt; margin-bottom: 5pt; margin-left: 53.85pt; text-indent: -18pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span style="font-family:Symbol;mso-fareast-font-family:'Times New Roman';mso-bidi-font-family:'Segoe UI';
color:rgb(0,0,0);font-size:10.0000pt;">· </span><span style="mso-spacerun:'yes';font-family:'Segoe UI';mso-fareast-font-family:'Times New Roman';
color:rgb(0,0,0);font-size:11.0000pt;">Implementing monitoring systems (opensource) for various telecom solutions.</span></p><p class="MsoNormal" style="margin-top: 5pt; margin-bottom: 5pt; margin-left: 53.85pt; text-indent: -18pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span style="font-family:Symbol;mso-fareast-font-family:'Times New Roman';mso-bidi-font-family:'Segoe UI';
color:rgb(0,0,0);font-size:10.0000pt;">· </span><span style="mso-spacerun:'yes';font-family:'Segoe UI';mso-fareast-font-family:'Times New Roman';
color:rgb(0,0,0);font-size:11.0000pt;">Hands on experience in contact centre - inbound, outbound, Dialers (predictive, progressive and preview), call-backs, IVR, CRM, Reports.</span></p><p class="MsoNormal" style="margin-top: 5pt; margin-bottom: 5pt; margin-left: 53.85pt; text-indent: -18pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span style="font-family:Symbol;mso-fareast-font-family:'Times New Roman';mso-bidi-font-family:'Segoe UI';
color:rgb(0,0,0);font-size:10.0000pt;">· </span><span style="mso-spacerun:'yes';font-family:'Segoe UI';mso-fareast-font-family:'Times New Roman';
color:rgb(0,0,0);font-size:11.0000pt;">Maintaining Contact Center servers load, disk space and uptimes.</span></p><p class="MsoNormal" style="margin-top: 5pt; margin-bottom: 5pt; margin-left: 53.85pt; text-indent: -18pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span style="font-family:Symbol;mso-fareast-font-family:'Times New Roman';mso-bidi-font-family:'Segoe UI';
color:rgb(0,0,0);font-size:10.0000pt;">· </span><span style="mso-spacerun:'yes';font-family:'Segoe UI';mso-fareast-font-family:'Times New Roman';
color:rgb(0,0,0);font-size:11.0000pt;">Familiar with call recording, PRI gateway, SIP etc.</span></p><p class="MsoNormal" style="margin-top: 5pt; margin-bottom: 5pt; margin-left: 53.85pt; text-indent: -18pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span style="font-family:Symbol;mso-fareast-font-family:'Times New Roman';mso-bidi-font-family:'Segoe UI';
color:rgb(0,0,0);font-size:10.0000pt;">· </span><span style="mso-spacerun:'yes';font-family:'Segoe UI';mso-fareast-font-family:'Times New Roman';
color:rgb(0,0,0);font-size:11.0000pt;">Creation, configuration of Process, dispositions, Aux Codes, users, SIP Extensions, routing.</span></p><p class="MsoNormal" style="margin-top: 5pt; margin-bottom: 5pt; margin-left: 53.85pt; text-indent: -18pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span style="font-family:Symbol;mso-fareast-font-family:'Times New Roman';mso-bidi-font-family:'Segoe UI';
color:rgb(0,0,0);font-size:10.0000pt;">· </span><span style="mso-spacerun:'yes';font-family:'Segoe UI';mso-fareast-font-family:'Times New Roman';
color:rgb(0,0,0);font-size:11.0000pt;">Deployment and testing of CRM and IVR.</span></p><p class="MsoNormal" style="margin-top: 5pt; margin-bottom: 5pt; margin-left: 53.85pt; text-indent: -18pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span style="font-family:Symbol;mso-fareast-font-family:'Times New Roman';mso-bidi-font-family:'Segoe UI';
color:rgb(0,0,0);font-size:10.0000pt;">· </span><span style="mso-spacerun:'yes';font-family:'Segoe UI';mso-fareast-font-family:'Times New Roman';
color:rgb(0,0,0);font-size:11.0000pt;">Configuration and troubleshooting of E1 Gateways, IP Phones, Softphones etc.</span></p><p class="MsoNormal" style="margin-top: 5pt; margin-bottom: 5pt; margin-left: 53.85pt; text-indent: -18pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span style="font-family:Symbol;mso-fareast-font-family:'Times New Roman';mso-bidi-font-family:'Segoe UI';
color:rgb(0,0,0);font-size:10.0000pt;">· </span><span style="mso-spacerun:'yes';font-family:'Segoe UI';mso-fareast-font-family:'Times New Roman';
color:rgb(0,0,0);font-size:11.0000pt;">Configuring, testing and maintaining PRIs.</span></p><p class="MsoNormal" style="margin-top: 5pt; margin-bottom: 5pt; margin-left: 53.85pt; text-indent: -18pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span style="font-family:Symbol;mso-fareast-font-family:'Times New Roman';mso-bidi-font-family:'Segoe UI';
color:rgb(0,0,0);font-size:10.0000pt;">· </span><span style="mso-spacerun:'yes';font-family:'Segoe UI';mso-fareast-font-family:'Times New Roman';
color:rgb(0,0,0);font-size:11.0000pt;">Good knowledge of database and asterisk.</span></p><p class="MsoNormal" style="margin-top: 5pt; margin-bottom: 5pt; margin-left: 53.85pt; text-indent: -18pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span style="font-family:Symbol;mso-fareast-font-family:'Times New Roman';mso-bidi-font-family:'Segoe UI';
color:rgb(0,0,0);font-size:10.0000pt;">· </span><span style="mso-spacerun:'yes';font-family:'Segoe UI';mso-fareast-font-family:'Times New Roman';
color:rgb(0,0,0);font-size:11.0000pt;">Excellent trouble shooting skills. </span></p><p class="MsoNormal" style="margin-top: 5pt; margin-bottom: 5pt; margin-left: 53.85pt; text-indent: -18pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span style="font-family:Symbol;mso-fareast-font-family:'Times New Roman';mso-bidi-font-family:'Segoe UI';
color:rgb(0,0,0);font-size:10.0000pt;">· </span><span style="mso-spacerun:'yes';font-family:'Segoe UI';mso-fareast-font-family:'Times New Roman';
color:rgb(0,0,0);font-size:11.0000pt;">Vendor co-ordination and management.</span></p><p class="MsoNormal" style="margin-top: 5pt; margin-bottom: 5pt; margin-left: 53.85pt; text-indent: -18pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span style="font-family:Symbol;mso-fareast-font-family:'Times New Roman';mso-bidi-font-family:'Segoe UI';
color:rgb(0,0,0);font-size:10.0000pt;">· </span><span style="mso-spacerun:'yes';font-family:'Segoe UI';mso-fareast-font-family:'Times New Roman';
color:rgb(0,0,0);font-size:11.0000pt;">Excellent verbal and written communications skills.</span></p><p class="MsoNormal" style="margin-top: 5pt; margin-bottom: 5pt; margin-left: 53.85pt; text-indent: -18pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span style="font-family: Symbol; color: rgb(32, 33, 36); font-size: 10pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">· </span><span style="font-family: 'Segoe UI'; color: rgb(32, 33, 36); font-size: 11pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">Good knowledge on PJSIP, SIP, PRI, voice codex and port related configuration</span></p><p class="MsoNormal" style="margin-top: 5pt; margin-bottom: 5pt; margin-left: 53.85pt; text-indent: -18pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span style="font-family: Symbol; color: rgb(32, 33, 36); font-size: 10pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">· </span><span style="font-family: 'Segoe UI'; color: rgb(32, 33, 36); font-size: 11pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">Through understanding on call centre environment management</span></p><p class="MsoNormal" style="margin-bottom:0.0000pt;"><span style="mso-spacerun:'yes';font-family:Roboto;mso-fareast-font-family:'Times New Roman';
mso-bidi-font-family:'Times New Roman';color:rgb(0,0,0);font-size:10.5000pt;"><br></span></p><p class="MsoNormal" align="justify" style="margin-bottom: 0pt; text-align: justify; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><b><span style="font-family: Calibri; color: rgb(0, 0, 0); font-size: 12pt;">Functional Competencies</span></b></p><p class="MsoNormal" style="margin-bottom:0.0000pt;margin-left:36.0000pt;text-indent:-18.0000pt;
vertical-align:baseline;mso-list:l2 level1 lfo4;"><span style="font-family:Symbol;mso-fareast-font-family:'Times New Roman';mso-bidi-font-family:Arial;
color:rgb(0,0,0);font-weight:bold;font-size:10.0000pt;">· </span><b><span style="font-family: Arial; color: rgb(0, 0, 0); font-size: 12pt;">Problem solving: </span></b><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:'Times New Roman';
color:rgb(0,0,0);font-size:12.0000pt;">Solve business problem with multiple data streams impacting decision making.</span></p><p class="MsoNormal" style="margin-bottom:0.0000pt;margin-left:36.0000pt;text-indent:-18.0000pt;
vertical-align:baseline;mso-list:l2 level1 lfo4;"><span style="font-family:Symbol;mso-fareast-font-family:'Times New Roman';mso-bidi-font-family:Arial;
color:rgb(0,0,0);font-weight:bold;font-size:10.0000pt;">· </span><b><span style="font-family: Arial; color: rgb(0, 0, 0); font-size: 12pt;">Data driven/ analytical: </span></b><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:'Times New Roman';
color:rgb(0,0,0);font-size:12.0000pt;">Process and analyse volume of multiple data streams to enable meeting business targets.</span></p><p class="MsoNormal" style="margin-bottom:0.0000pt;margin-left:36.0000pt;text-indent:-18.0000pt;
vertical-align:baseline;mso-list:l2 level1 lfo4;"><span style="font-family:Symbol;mso-fareast-font-family:'Times New Roman';mso-bidi-font-family:Arial;
color:rgb(0,0,0);font-weight:bold;font-size:10.0000pt;">· </span><b><span style="font-family: Arial; color: rgb(0, 0, 0); font-size: 12pt;">Collaborative skills: </span></b><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:'Times New Roman';
color:rgb(0,0,0);font-size:12.0000pt;">Cross-functional working and engagement with senior leaders to create success. Seamlessly navigate relationship dynamics in a high growth, young, agile business environment.</span></p><p class="MsoNormal" style="margin-bottom:0.0000pt;margin-left:36.0000pt;text-indent:-18.0000pt;
vertical-align:baseline;mso-list:l2 level1 lfo4;"><span style="font-family:Symbol;mso-fareast-font-family:'Times New Roman';mso-bidi-font-family:Arial;
color:rgb(0,0,0);font-weight:bold;font-size:10.0000pt;">· </span><b><span style="font-family: Arial; color: rgb(0, 0, 0); font-size: 12pt;">Results orientation: </span></b><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:'Times New Roman';
color:rgb(0,0,0);font-size:12.0000pt;">Deliver on daily numbers, short-term goals and long-term milestones set by business and efficacy. </span></p><p class="MsoNormal" style="margin-bottom:0.0000pt;margin-left:36.0000pt;text-indent:-18.0000pt;
vertical-align:baseline;mso-list:l2 level1 lfo4;"><span style="font-family:Symbol;mso-fareast-font-family:'Times New Roman';mso-bidi-font-family:Arial;
color:rgb(0,0,0);font-weight:bold;font-size:10.0000pt;">· </span><b><span style="font-family: Arial; color: rgb(0, 0, 0); font-size: 12pt;">Strong business and commercial acumen</span></b><b></b></p><p class="MsoNormal" style="margin-bottom:0.0000pt;vertical-align:baseline;"><b><span style="font-family: Arial; color: rgb(0, 0, 0); font-size: 12pt;"> </span></b></p><p class="MsoNormal" style="margin-bottom:0.0000pt;vertical-align:baseline;"><b><span style="font-family: Calibri; color: rgb(32, 33, 36); font-size: 12pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">What we offer</span></b><span style="font-family: Calibri; color: rgb(32, 33, 36); font-size: 12pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"> </span></p><p class="MsoNormal" style="margin-bottom:0.0000pt;margin-left:36.0000pt;text-indent:-18.0000pt;
vertical-align:baseline;mso-list:l2 level1 lfo4;"><span style="font-family:Symbol;mso-fareast-font-family:'Times New Roman';mso-bidi-font-family:Arial;
color:rgb(0,0,0);font-size:10.0000pt;">· </span><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:'Times New Roman';
color:rgb(0,0,0);font-size:12.0000pt;">Hybrid work model</span></p><p class="MsoNormal" style="margin-bottom:0.0000pt;margin-left:36.0000pt;text-indent:-18.0000pt;
vertical-align:baseline;mso-list:l2 level1 lfo4;"><span style="font-family:Symbol;mso-fareast-font-family:'Times New Roman';mso-bidi-font-family:Arial;
color:rgb(0,0,0);font-size:10.0000pt;">· </span><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:'Times New Roman';
color:rgb(0,0,0);font-size:12.0000pt;"> Robust insurance policy (medical, accidental) </span></p><p class="MsoNormal" style="margin-bottom:0.0000pt;margin-left:36.0000pt;text-indent:-18.0000pt;
vertical-align:baseline;mso-list:l2 level1 lfo4;"><span style="font-family:Symbol;mso-fareast-font-family:'Times New Roman';mso-bidi-font-family:Arial;
color:rgb(0,0,0);font-size:10.0000pt;">· </span><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:'Times New Roman';
color:rgb(0,0,0);font-size:12.0000pt;">Car lease through vendors </span></p><p class="MsoNormal" style="margin-bottom:0.0000pt;margin-left:36.0000pt;text-indent:-18.0000pt;
vertical-align:baseline;mso-list:l2 level1 lfo4;"><span style="font-family:Symbol;mso-fareast-font-family:'Times New Roman';mso-bidi-font-family:Arial;
color:rgb(0,0,0);font-size:10.0000pt;">· </span><span style="mso-spacerun:'yes';font-family:Arial;mso-fareast-font-family:'Times New Roman';
color:rgb(0,0,0);font-size:12.0000pt;">Gratuity</span></p><p class="MsoNormal"><span style="mso-spacerun:'yes';font-family:Calibri;mso-bidi-font-family:'Times New Roman';
font-size:11.0000pt;"> </span></p>