Infrastructure Support Engineer

Role & responsibilities

Senior IT Operations Support Administrator Roles & Responsibilities

• Provide L1/L2 technical support for desktops, laptops, printers, scanners and mobile devices.
• Manage Windows Server 2016/2019/2022 and perform system administration activities.
• Administer Active Directory, Entra ID, user accounts, access permissions and Group Policies.
• Manage Microsoft 365, Exchange Online and email-related issues.
• Troubleshoot LAN, WAN, Wi-Fi, VPN, internet connectivity, switches and firewalls.
• Manage endpoint deployment, imaging and updates using SCCM/MECM, Intune or Autopilot.
• Monitor antivirus, endpoint security, system patches and updates.
• Perform backup, restore and disaster recovery activities.
• Manage IT assets, hardware procurement, inventory and vendor coordination.
• Provide remote support to satellite offices and home-based employees.
• Log and resolve incidents and service requests within defined SLAs using ServiceNow or similar tools.
• Use PowerShell scripting to automate routine administration tasks.
• Maintain IT documentation, SOPs and knowledge-base articles.
• Follow ITIL processes and coordinate with internal and external IT teams.

Role split: 70% End-User Support | 30% System Administration.

Key Skills: Active Directory, Windows Server, Microsoft 365, Exchange Online, LAN/WAN, SCCM, Intune, PowerShell, Backup & Restore, ServiceNow

Skill category

Operating Systems : Windows 10/11, Windows Server 2016/2019/2022

Identity Management :Active Directory, Entra ID, Group Policy

Microsoft Technologies : Microsoft 365, Exchange Online

Networking : LAN, WAN, Wi-Fi, VPN, SD-WAN

Endpoint Management : SCCM, MECM, Intune, WDS, Autopilot

Security : Antivirus, Endpoint Protection, Firewall

Backup : Backup, Restore, Disaster Recovery

Scripting : PowerShell

ITSM : ServiceNow, ITIL

Hardware : Laptops, Desktops, Printers, Scanners, Mobile Devices