Infrastructure Support Junior
Position: Infrastructure Support Junior
Location: Xalapa, Veracruz
Work Model: On-Site
We are offering:
● Pay rate: $18K - $28K MXN Gross Monthly
● 100% Payroll
● Direct Hiring
● Law Benefits
● Enhaced Employee Benefits
● Relocation Bonus
Requirements:
Knowledge of IT infrastructure including:
· Computer and printer troubleshooting and deployment.
· Microsoft Windows (client) and basic understanding of Active Directory.
· Basic networking concepts (TCP/IP, LAN).
· Familiarity with internet connectivity and security concepts (VPN, antivirus).
· Exposure to virtualization or remote access tools (e.g., Citrix) is a plus. Familiarity with manufacturing environment.
· Knowledge of M365 administration, including Office suite, Exchange, Teams, SharePoint, and entra ID.
Key Responsabilities:
● Assist in the deployment and support of IT hardware and software, including PCs/laptops, printers, and mobile devices.
● Monitor ticket queries and resolve basic issues; escalate more complex tickets to senior team members or vendors as needed.
● Support installation and basic maintenance of servers and storage systems under supervision.
● Follow established security procedures, including updates, antivirus, and access controls.
● Perform routine system administration tasks such as user account setup, password resets, and maintain inventory records.
● Monitor system alerts and report performance or availability issues to the team.
● Assist in troubleshooting recurring hardware and software issues and document solutions.
● Help maintain inventory of IT assets and supplies.
● Support data backup processes and verify successful completion.
● Provide basic user support and guidance on IT tools and best practices.
● Participate in team meetings and assist with process improvement initiatives.
Contact Details: [email protected]
This is a high-visibility opportunity where your expertise will directly impact on our customer’s engineering user experiences.