Infrastructure Support Specialist (52642)

SUMMARY:.
The Infrastructure Support Specialist is responsible for integrating computer and network systems while providing complex, high-level technical support.

DUTIES AND RESPONSIBILITIES:

• Install and maintain digital and analog telephone instruments;
• Provide in person and remote support for users located at remote campus locations;
• Install, maintain and manage network printing/scanning devices;
• Install, maintain and manage cybersecurity software agents and related software;
• Install, support, and maintain classroom technology equipment;
• Install, support, and maintain cloud-based file storage applications;
• Configure and maintain IOS base data switches;
• Install, configure, and maintain wireless access equipment on main and remote campus locations;
• Support and maintain network bandwidth monitoring and management software;
• Deploy, support, and maintain network disk storage devices;
• Install and maintain digital, analog, and IP telephony devices;
• Install and maintain data communication equipment on main and remote campus;
• Provide 24 hour on-call support for computer/network systems;
• Coordination of LAN documentation, diagrams and network facilities with other internal and external networks;
• Install data communication equipment and components;
• Respond to on-site problem diagnosis, troubleshooting, with 95% resolution, coordination, problem escalations and consulting services;
• Develops standards for computer and network systems, to include standards for wiring, equipment, system security, and routing protocol;
• Provides project management of technical staff in the implementation, installation, configuration, and technical support of computer and network architecture;
• Coordinates projects with other University departments and external organizations and agencies;
• Serves at the primary point of contact and liaison with vendors; reviews vendor products, and coordinates and facilitates vendor interviews and presentations;
• Installs, configures, and maintains computer and network operating system and application software;
• Provides on-call support for computer/network systems;
• Negotiates exact technical requirements with vendors; establishes contracts, and writes technical contract specifications and proposals;
• Analyzes and determines budget requirements, current computer and network systems technology, and available vendor offerings to establish optimum computer and network architecture solutions; plans future enhancements and directions for the university-wide computer network;
• Installs, configures, and maintains Windows 2008, 2012, 2016, 2019, and 2022 server, Windows 7, Windows 10, Windows 11, Linux, and MAC OS;
• Performs other job-related duties as assigned.

WORK ENVIRONMENT:

• Work is performed in a typical interior/office work environment;
• Work with frequent interruptions;
• No or very limited exposure to physical risk.
• Moderate physical effort. May require occasional lifting, handling, pushing, or moving objects up to 50 lbs.