Ingénieur-e ASE (Airframer Support Engineer) BOEING F/H

The ASE will provide leadership, technical direction, and support to the airframer and customers, as well as to other CFM field personnel in the operation of assigned engines (LEAP-1B).

Main tasks include :
- Interface with all levels of customer and company organizations
- Provide on-site assessment of activities to anticipate issues
- Provide a comprehensive report of engine problems and customer requests
- Contribute to product and service improvement:
- Identify/capture perceptions and needs of operators and integrators in the field
- Propose corrective actions and improvement paths
- Identify the occurrence of major events
- Ensure effective communication within the front office

Essential Responsibilities :
- Act as the front office for all customer requests
- Support investigations (root cause analysis, troubleshooting, etc.) and closure of quality issues in coordination with the Back Office (Engineering, Quality)
- Record all necessary information in information systems
- Review, analyze, report, and make recommendations regarding reported engine malfunctions to ensure continuous reduction of disruptions for customers
Job Specifics
Teamwork and on-call duties.

Affiliated Entity
Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment, and interiors), space, and defense. Its mission: to contribute sustainably to a safer world, where air transport becomes more environmentally friendly, more comfortable, and more accessible. Present on all continents, the Group employs 92,000 people and generated revenues of €23.2 billion in 2023, holding leading global or European positions in its

Key Information :
- Field Representative
- Customer Support and Services
- Located in Seattle, United States
- Permanent Contract, Full-time
- Master's Degree
- More than 5 years of experience
- Fluent English

Knowledge / Skills :
- Strong knowledge of mechanics and engine operation, as well as technical expertise in engine assembly and maintenance documentation
- Knowledge of PART 21G or PART 66 or PART 145 is recommended
- Experience in jet engine or aircraft manufacturing is an asset
- Strong oral and written communication skills: ability to make formal presentations at all organizational levels, to customers and partners, and to respond in high-pressure environments
- Technical English required, fluent spoken English

Qualities :
- Leadership
- Responsiveness
- Rigor
- Team spirit; excellent interpersonal skills (Partner, Airframer, and Customer Interfaces)
- Availability and flexibility to adapt to scheduling constraints and customer-imposed changes