SUMMARY: The General Manager is primarily responsible for overseeing all departments and aspects of the Hotel. S/He will promote a safe and welcoming working environment to achieve maximum guest satisfaction and to grow the operational efficiency of the hotel.

General Manager must work weekends, holidays - typical schedule: Wednesday to Sunday or Thursday to Monday.

Essential Job Functions:

• Direct Revenue Management for the hotel and work closely with its property support team.
• Grow the operational efficiency and effectiveness of the hotel.
• Develop and direct a team to make the hotel successful.
• Build relationships with local tourism organizations, local businesses, and general managers.
• Utilize company reporting systems to include:
  • Daily/weekly/monthly activities
  • Time clock procedures
  • Labor performance reports
  • Accounts payable
  • Forecasting
  • Administer various human resources processes such as orientation and training, recruitment and selection, recognition and reward programs, safety management, performance evaluations.
  • Understand and uphold operational standards and guest satisfaction ratings.
  • Oversee Housekeeping and Maintenance to ensure efficient turnover of guestrooms.
  • Be hands on with housekeeping and maintenance including room inspections, assisting on heavy turnover days and training new staff.
  • Provide support to front desk on heavy arrivals or departure days.
  • Project Management: Oversee renovation projections, assembling of guestrooms and misc property projects.
  • Oversee all financial practices.
  • Adhere to and communicate budget requirements and restrictions.
  • Control all operational and departmental expenses.
  • Maintain on-going communication with all sales staff.
  • Utilize web marketing initiatives and internet distribution channels.
  • Develop and implement a Business Plan.
  • Continuously source new business streams.
  • Attend sales calls with sales team and initiate and maintain relationships with key guests and accounts.
  • Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.

Associate is held accountable for all duties of this job and other duties as assigned.