Inpatient Authorization Coordinator

ABOUT US:
At Park Place Behavioral Health Care, we've been leading the way in mental health and substance use disorder services since 1976. As a multi-site facility, we provide a full spectrum of innovative behavioral health services tailored to meet the needs of both inpatient and outpatient clients.

We're more than just a workplace. We’re a mission-driven community dedicated to improving lives. Every member of our team plays a vital role in empowering individuals and families to achieve wellness, live self-directed lives, and reach their full potential. Join our team of over 300 passionate professionals and become part of something meaningful.

We’re proud to foster a diverse, inclusive, and respectful environment where every voice matters. We know that embracing different backgrounds and perspectives not only strengthens our culture but also enhances the care we provide.

WHY WORK WITH US?:
We offer more than just a job. We offer growth, balance, and the opportunity to make a difference.

Our benefits include:

• Paid Time Off & Holiday Pay
• Medical, Dental, and Vision Insurance
• Basic Life and AD&D Insurance
• Short-Term Disability
• Flexible Spending Accounts
• 401(k) Retirement Plan
• FMLA Leave
• Ongoing Training & Development
• Flexible Work Options (Full-time, Part-time, Contract)
• Career Advancement Opportunities

With over 45 years of service in the community, Park Place Behavioral Health Care is a trusted leader with stability, flexibility, and purpose.

ABOUT THE ROLE

SUMMARY:

Responsible for verifying insurance eligibility, initiating and managing inpatient authorization requests, and ensuring accurate documentation within the Electronic Health Record (EHR). This role supports the revenue cycle by coordinating insurance pre-certifications, maintaining communication with payers, and ensuring all admissions meet payer requirements for authorization. The coordinator also assists with intake documentation, maintains accurate client records, and ensures compliance with HIPAA and organizational policies.

SUPERVISORY RESPONSIBILITIES:

N/A

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The duties and responsibilities outlined above are intended to describe the general nature and level of work performed for this role. They are not intended to be an exhaustive list of all tasks, responsibilities, or assignments that may be required or inherent to the position.

• Assists clients with completing applications for services and upload completed documents into the Electronic Health Record.
• Accurately register and update client demographic and insurance information within the Electronic Health Record system.
• Maintain service request logbooks for individuals seeking services.
• Review admission records entered by Access staff during non-billing coverage hours to ensure accuracy and completeness.
• Prepare, label, and distribute client charts to nursing and assessment teams to support the intake process.
• Establish and maintain professional communication with clients, staff, and external payers.
• Demonstrate a supportive and professional approach when interacting with clients, visitors, and staff.
• Provider excellent customer service, responding to client inquiries and telephone calls in a courteous and timely manner.
• Ensure confidentiality and compliance with HIPAA regulations and organizational policies when handling client information.
• Demonstrate working knowledge of Baker Act and Marman Act laws, including applicable criteria and procedures.
• Maintain accurate documentation related to insurance communication and authorization status.
• Perform additional administrative and operational duties as assigned by the Business Office Manager or Supervisor.

CORE COMPETENCIES:

• Ability to manage multiple conflicting priorities without loss of composure.
• Detail oriented with the ability to balance conflicting priorities to manage workflow, ensuring the completion of essential assignments, and meet critical deadlines.
• Ability to exhibit sound judgment and make reasonable decisions in the absence of direction.
• Ability to provide crisis intervention/stabilization and aggressive behavior management to customers in a safe, culturally sensitive and gender-specific manner.
• Insurance Eligibility and Authorization Management
• Behavioral Health Billing Process
• Medicaid, Medicare, and Commercial Insurance Verification.
• Professional Communication and Telephone Skills