Inperson Interview for Helpdesk Support in Tallahassee Florida

Title: Customer Support Technician
Location: Tallahassee, Florida 32399
Duration: 1 Year

Responsibilities /Deliverables for Incumbent:

•Elicit information using interviews, document and analysis, and surveys.

•Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements.

•Utilize experience answering questions and providing information to employers and other internal and external customers.

•Work independently with employers to identify suitable customers and referral options.

•Serve as the conduit between customers (internal and external) and employers through collaboration and referral.

•Develop requirements for standard templates and procedures to assist in the administration of the “Abilities Work” Help Desk.

•Assist employers in finding and retaining qualified employees and facilitate services to meet employer needs, alleviate barriers, and support the development and awareness of the customer’s potential.

•Maintain the Help Desk database by entering information on a daily basis, including applicable metrics regarding program and customer services.

Thanks and Regards,

Amrita Sharma

408 766 0000 EXT. 426

amrita.s@)360itpro.com