Inside Sales
Responsibilities:
* Conduct outbound cold calls and emails to prospective leads.
* Respond to customer inquiries via phone, SMS, email, and live chat.
* Research and qualify new leads and maintain a lead database.
* Provide excellent customer service and support to potential and existing customers.
* Coordinate picking of items from our warehouse and arrange appointments for walk-in customers.
* Maintain up-to-date knowledge of our product lines, features, and availability.
* Provide after-sales support for customer base including basic troubleshooting of products and order statuses.
* Assist with general administrative duties and data entry tasks.
* Support the sales team with tasks as needed.
Requirements:
* Fluent in English (verbal and written).
* Fluent in Spanish (highly preferred, but not required).
* 2+ years of customer service experience (preferred).
* 2+ years of sales or cold calling experience (preferred, but not required).
* Strong communication and interpersonal skills.
* Proficient in using Google Workspace and Microsoft Excel (a plus).
* Ability to work independently and manage time effectively.
* Typing speed of at least 40 WPM (required).
Location: Remote - Honduras, Bolivia, Costa Rica, El Salvador, Argentina, Uruguay, Colombia, Dominican Republic, Panama, Guatemala, Nicaragua, Ecuador, Peru, Mexico, Venezuela, Paraguay, Brazil
Skills required for this job:
- Cold calling
- Customer service
- Google Workspace
- Microsoft Excel
- Sales