Inside Sales & Appointment Specialist
Who We Are
Joyce Factory Direct has been an industry leader in home remodeling since 1955, specializing in sunrooms, windows, baths and doors. We proudly serve multiple markets including Cleveland, Pittsburgh, Charlotte, Columbia, Asheville, and Greenville. We are a third-generation, family-owned and operated company, committed to quality craftsmanship and long-term customer relationships. At Joyce, we take pride in manufacturing the majority of our own products, allowing us to deliver superior quality while supporting the communities we serve.
Position Overview
Turn homeowner interest into real opportunities. Joyce is looking for a confident, energetic Inside Sales & Appointment Specialist to connect with warm leads, build excitement, answer questions, and schedule qualified appointments for our In-Home Sales team.
If you thrive on conversation, enjoy chasing goals, and want your performance to directly impact your earnings, this could be a great fit. You will keep our sales pipeline moving while creating a strong first impression with every homeowner.
Schedule
We are hiring for multiple full-time shifts at our Berea call center:
Available shifts: 8:00 AM - 4:00 PM | 10:00 AM - 6:00 PM | 1:00 PM - 9:00 PM
Weekend availability is required. All team members must work at least one weekend day per week.
Compensation
Your results drive your earnings through an hourly base rate plus commission and performance incentives.
Compensation Includes:
- $17 per hour for the 8:00 AM - 4:00 PM and 10:00 AM - 6:00 PM shifts; $18 per hour for the 1:00 PM - 9:00 PM shift, including a $1 per hour shift differential
- Commission and performance bonuses based on appointments set and lead quality
- Total earning potential of $25–$30 per hour or more, based on performance
What You’ll Do
- Connect daily with warm leads who have already requested information
- Bring energy and confidence to every customer conversation
- Build excitement around the value of Joyce products and services
- Ask the right questions to understand needs and identify strong opportunities
- Turn strong conversations into quality in-home consultation appointments
- Keep the momentum going with timely confirmation and follow-up
- Handle inbound calls and customer inquiries with confidence and accuracy
- Accurately document call activity and outcomes in internal systems
- Meet or exceed daily and weekly activity and appointment-setting goals
You’ll Be a Good Fit If You Have:
- Previous experience in customer service, retail, hospitality, or high-volume call environments (preferred, not required)
- Strong verbal communication and active listening skills
- A confident, outgoing personality and the energy to initiate conversations
- A competitive, goal-oriented mindset and excitement about earning commission
- Reliable transportation to and from work
- Availability for one of the listed shifts and at least one weekend day per week
- Ability to stay motivated in a fast-paced environment
Benefits
- Health, Dental, and Vision Insurance
- 401(k) with a 25% uncapped company match
- Employee discounts on home improvement services
- Employee Referral Bonus Program
Why You'll Love Working at Joyce
· Over 71 years of proven success as a third-generation, family-owned and operated company
· Warm leads provided so you can build momentum right away
· High-quality, American-made products
· Strong marketing support and brand recognition
· An upbeat team where strong performance is recognized and celebrated
#LI-BO1
As published by workable
First name, Last name, Email, Headline, Phone, Address, Education, Experience, Summary, Resume, Cover letter
- When can you start work?
- Please list your full street address (this is for territory assignment and pre-employment verification)
- Desired Salary/Hourly rate
- Do you have a High School Diploma or GED? yes / no
- Are you at least 18 years of age? yes / no
- Preferred Hours (Select all that apply) choose any
- Preferred Shift (Select all that apply) choose any
- This position requires working at least 1 weekend day per week. Are you able to meet this requirement? yes / no
- Preferred Employment Type (Select all that apply) choose any
- Are you authorized to work in the U.S. on an unrestricted basis? yes / no
- Are you being referred by an existing Joyce employee? yes / no
- If you are being referred, please put the name of the employee you are being referred by below. (If you are not being referred put N/A)
- Have you ever been convicted of a felony? (Convictions will not necessarily disqualify an application for employment) yes / no
- If you have been convicted of a felony please explain (answer N/A if you have not been convicted of a felony)
- I certify that the facts set forth in this Application for Employment are true and complete to the best of my knowledge. I understand that if I am employed, false satements, omissions or misrepresentations may result in my dismissal. I authorize the Employer to make an investigation of any of the facts set forth in this application and release the Employer from any liability. The employer may contact any listed references on this application. I acknowledge and understand that the company is an "at will" employer. Therefore any employee (regular, temporary, or other type of category employee) may resign me at any time, just as the employer may terminate the employment relationship with any employee at any time, with or without cause, with or without notice to the other party. yes / no
- Applicant Digital Signature
- Date of Signature