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Joyce Windows, Sunrooms & Baths

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Inside Sales & Appointment Specialist

Open 16d

Who We Are

Joyce Factory Direct has been an industry leader in home remodeling since 1955, specializing in sunrooms, windows, baths and doors. We proudly serve multiple markets including Cleveland, Pittsburgh, Charlotte, Columbia, Asheville, and Greenville. We are a third-generation, family-owned and operated company, committed to quality craftsmanship and long-term customer relationships. At Joyce, we take pride in manufacturing the majority of our own products, allowing us to deliver superior quality while supporting the communities we serve.

Position Overview

Joyce is seeking an enthusiastic Inside Sales & Appointment Specialist to engage with customers who have already expressed interest in our products and services. In this role, you will proactively contact warm leads, answer customer questions, educate homeowners on the benefits of Joyce products, and set qualified appointments for our In-Home Sales team.

This position is ideal for outgoing, self-motivated individuals who enjoy phone-based customer interaction, flexible scheduling, and performance-based earnings. You will play a critical role in driving our sales pipeline while maintaining a positive customer experience.

Compensation

This role offers an hourly base rate plus commission and performance incentives.

Compensation Includes:

  • $15–$17 per hour base rate
  • Commission and performance bonuses based on appointments set and lead quality
  • Total earning potential of $25–$30 per hour or more, based on performance

What You’ll Do

  • Make daily outbound calls to warm leads who have requested information
  • Engage customers in a professional, friendly, and consultative manner
  • Educate homeowners on Joyce products, services, and value propositions
  • Qualify customer needs to ensure Joyce is the right fit
  • Schedule high-quality in-home consultation appointments for the field sales team
  • Confirm and follow up on appointments to support show rates
  • Handle inbound calls and customer inquiries with confidence and accuracy
  • Accurately document call activity and outcomes in internal systems
  • Meet or exceed daily and weekly activity and appointment-setting goals

You’ll Be a Good Fit If You Have:

  • Previous experience in customer service, retail, hospitality, or high-volume call environments (preferred, not required)
  • Strong verbal communication and active listening skills
  • A confident, outgoing personality and comfort initiating conversations
  • Goal-oriented mindset with a desire to earn commission
  • Reliable transportation to and from work
  • Flexibility to work evenings and weekends based on business needs
  • Ability to stay motivated in a fast-paced environment

Benefits

  • Health, Dental, and Vision Insurance
  • 401(k) with a 25% uncapped company match
  • Flexible scheduling with control over your calendar
  • Employee discounts on home improvement services
  • Employee Referral Bonus Program

Why Joyce

· Over 70 years of proven success as a third-generation, family-owned and operated company

· Daily warm leads provided to kickstart your appointment goals

· High-quality, American-made products

· Strong marketing support and brand recognition

· A team-oriented environment focused on growth and long-term success

#LI-BO1

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What this application asks

workable

First name, Last name, Email, Headline, Phone, Address, Education, Experience, Summary, Resume, Cover letter

  • When can you start work?
  • Please list your full street address (this is for territory assignment and pre-employment verification)
  • Desired Salary/Hourly rate
  • Do you have a High School Diploma or GED? yes / no
  • Are you at least 18 years of age? yes / no
  • Preferred Hours (Select all that apply) choose any
  • Preferred Shift (Select all that apply) choose any
  • Preferred Employment Type (Select all that apply) choose any
  • Are you authorized to work in the U.S. on an unrestricted basis? yes / no
  • Are you being referred by an existing Joyce employee? yes / no
  • If you are being referred, please put the name of the employee you are being referred by below. (If you are not being referred put N/A)
  • Have you ever been convicted of a felony? (Convictions will not necessarily disqualify an application for employment) yes / no
  • If you have been convicted of a felony please explain (answer N/A if you have not been convicted of a felony)
  • I certify that the facts set forth in this Application for Employment are true and complete to the best of my knowledge. I understand that if I am employed, false satements, omissions or misrepresentations may result in my dismissal. I authorize the Employer to make an investigation of any of the facts set forth in this application and release the Employer from any liability. The employer may contact any listed references on this application. I acknowledge and understand that the company is an "at will" employer. Therefore any employee (regular, temporary, or other type of category employee) may resign me at any time, just as the employer may terminate the employment relationship with any employee at any time, with or without cause, with or without notice to the other party. yes / no
  • Applicant Digital Signature
  • Date of Signature

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