Inside Sales & Appointment Supervisor
Who We Are
Joyce Factory Direct has been an industry leader in home remodeling since 1955, specializing in sunrooms, windows, baths and doors. We proudly serve multiple markets including Cleveland, Pittsburgh, Charlotte, Columbia, Asheville, and Greenville. We are a third-generation, family-owned and operated company, committed to quality craftsmanship and long-term customer relationships. At Joyce, we take pride in manufacturing the majority of our own products, allowing us to deliver superior quality while supporting the communities we serve.
Position Overview
Lead from the front and produce alongside the team. Joyce is seeking an experienced, high-energy Inside Sales & Appointment Supervisor who will personally generate results while helping our Inside Sales and Appointment Specialists perform at their best. This working supervisor role does not have direct reports.
You will support training and skill development and serve as the trusted floor leader when the Call Center Manager is out. Success requires balancing personal production with sound judgment, team support, and smooth daily operations.
Schedule
We are hiring for multiple full-time shifts at our Berea call center:
Available shifts: 8:00 AM - 4:00 PM | 10:00 AM - 6:00 PM | 1:00 PM - 9:00 PM
Weekend availability is required. All team members must work at least one weekend day per week.
Compensation
Your results drive your earnings through an hourly base rate plus commission and performance incentives.
Compensation Includes:
- $18 per hour for the 8:00 AM - 4:00 PM and 10:00 AM - 6:00 PM shifts; $20 per hour for the 1:00 PM - 9:00 PM shift, including a $2 per hour shift differential
- Commission and performance bonuses based on appointments set and lead quality
- Total earning potential of $25–$30 per hour or more, based on performance
What You’ll Do
· Lead from the front by consistently meeting or exceeding your own production goals
· Support onboarding, training, call practice, and skill development for new and existing team members
· Model strong call quality, customer service, urgency, and appointment-setting habits
· Make outbound calls to warm leads and handle inbound customer inquiries as a core part of the role
· Build excitement, overcome hesitation, and create a positive customer experience
· Educate homeowners on Joyce products, services, and value
· Schedule and support high-quality in-home consultation appointments
· Serve as the floor leader when the Call Center Manager is away, keeping workflow, coverage, and communication on track
· Answer team questions, help resolve customer or operational issues, and escalate concerns to the Call Center Manager when needed
You’ll Be a Good Fit If You Have:
· Previous success in call center production, inside sales, appointment setting, or a similar performance-driven role
· The ability to lead by example and influence others without formal management authority
· Experience helping train, coach, or support the development of teammates
· Confidence answering questions, providing constructive feedback, and handling escalations
· A competitive, goal-oriented mindset with the ability to balance personal production and team needs
· Strong organizational and time-management skills
· Availability for one of the listed shifts and at least one weekend day per week
· Reliable transportation to and from work
Benefits
- Health, Dental, and Vision Insurance
- PTO and vacation
- 401(k) with a 25% uncapped company match
- Employee discounts on home improvement services
- Employee Referral Bonus Program
Why You'll Love Working at Joyce
· 71+ years of success as a family-owned and operated company
· A visible leadership opportunity without leaving production
· High-quality, American-made products
· Strong marketing support and brand recognition
· An upbeat team that recognizes strong performance and leadership
#LI-BO1
As published by workable
First name, Last name, Email, Headline, Phone, Address, Education, Experience, Summary, Resume, Cover letter
- When can you start work?
- Please list your full street address (this is for territory assignment and pre-employment verification)
- Desired Salary/Hourly rate
- Do you have a High School Diploma or GED? yes / no
- Are you at least 18 years of age? yes / no
- Preferred Hours (Select all that apply) choose any
- Preferred Shift (Select all that apply) choose any
- This position requires working at least 1 weekend day per week. Are you able to meet this requirement? yes / no
- Preferred Employment Type (Select all that apply) choose any
- Are you authorized to work in the U.S. on an unrestricted basis? yes / no
- Are you being referred by an existing Joyce employee? yes / no
- If you are being referred, please put the name of the employee you are being referred by below. (If you are not being referred put N/A)
- Have you ever been convicted of a felony? (Convictions will not necessarily disqualify an application for employment) yes / no
- If you have been convicted of a felony please explain (answer N/A if you have not been convicted of a felony)
- I certify that the facts set forth in this Application for Employment are true and complete to the best of my knowledge. I understand that if I am employed, false satements, omissions or misrepresentations may result in my dismissal. I authorize the Employer to make an investigation of any of the facts set forth in this application and release the Employer from any liability. The employer may contact any listed references on this application. I acknowledge and understand that the company is an "at will" employer. Therefore any employee (regular, temporary, or other type of category employee) may resign me at any time, just as the employer may terminate the employment relationship with any employee at any time, with or without cause, with or without notice to the other party. yes / no
- Applicant Digital Signature
- Date of Signature