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Joyce Windows, Sunrooms & Baths

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Inside Sales & Appointment Supervisor

Who We Are

Joyce Factory Direct has been an industry leader in home remodeling since 1955, specializing in sunrooms, windows, baths and doors. We proudly serve multiple markets including Cleveland, Pittsburgh, Charlotte, Columbia, Asheville, and Greenville. We are a third-generation, family-owned and operated company, committed to quality craftsmanship and long-term customer relationships. At Joyce, we take pride in manufacturing the majority of our own products, allowing us to deliver superior quality while supporting the communities we serve.

Position Overview

Joyce is seeking an experienced and motivated Inside Sales & Appointment Supervisor to lead, coach, and develop our team of Inside Sales and Appointment Specialists. In this role, you will be responsible for day-to-day supervision of the team while remaining closely connected to the work itself. You will ensure consistent performance, high-quality customer interactions, and a strong pipeline of qualified appointments for our In-Home Sales team.

This position is ideal for a hands-on leader who is passionate about people development, performance coaching, and creating a positive, accountable team culture. You will play a key role in training new team members, refining skills, and helping individuals reach their full potential while supporting overall department goals.

Compensation

This role offers an hourly base rate plus commission and performance incentives.

Compensation Includes:

  • $17- $18 per hour base rate
  • Commission and performance bonuses based on appointments set and lead quality
  • Total earning potential of $25–$30 per hour or more, based on performance

What You’ll Do

· Supervise, support, and coach Inside Sales and Appointment Specialists to ensure consistent performance

· Provide ongoing training, feedback, and one-on-one coaching focused on skill development and growth

· Set clear expectations and hold team members accountable to activity, quality, and appointment-setting goals

· Make outbound calls to warm leads and handle inbound customer inquiries as needed

· Engage customers in a professional, friendly, and consultative manner

· Educate homeowners on Joyce products, services, and value propositions

· Schedule, confirm, and support high-quality in-home consultation appointments

· Monitor call quality, customer interactions, and overall appointment performance

· Identify opportunities for performance improvement, process refinement, and team development

You’ll Be a Good Fit If You Have:

· Previous experience leading or coaching a sales or customer service team

· Strong coaching and communication skills with a focus on employee development

· Ability to motivate, train, and hold others accountable in a positive way

· Comfort providing constructive feedback and performance guidance

· A goal-oriented mindset with the ability to balance team results and individual growth

· Strong organizational and time-management skills

· Flexibility to work evenings and weekends based on business needs

· Reliable transportation to and from work

Benefits

  • Health, Dental, and Vision Insurance
  • PTO and vacation
  • 401(k) with a 25% uncapped company match
  • Flexible scheduling with control over your calendar
  • Employee discounts on home improvement services
  • Employee Referral Bonus Program

Why Joyce

· Over 70 years of proven success as a third-generation, family-owned and operated company

· Expert guidance and leadership to help you achieve your goals

· High-quality, American-made products

· Strong marketing support and brand recognition

· A team-oriented environment focused on growth and long-term success

#LI-BO1

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What this application asks

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First name, Last name, Email, Headline, Phone, Address, Education, Experience, Summary, Resume, Cover letter

  • When can you start work?
  • Please list your full street address (this is for territory assignment and pre-employment verification)
  • Desired Salary/Hourly rate
  • Do you have a High School Diploma or GED? yes / no
  • Preferred Hours (Select all that apply) choose any
  • Preferred Shift (Select all that apply) choose any
  • Preferred Employment Type (Select all that apply) choose any
  • Are you authorized to work in the U.S. on an unrestricted basis? yes / no
  • Have you ever been convicted of a felony? (Convictions will not necessarily disqualify an application for employment) yes / no
  • If you have been convicted of a felony please explain (answer N/A if you have not been convicted of a felony)
  • I certify that the facts set forth in this Application for Employment are true and complete to the best of my knowledge. I understand that if I am employed, false satements, omissions or misrepresentations may result in my dismissal. I authorize the Employer to make an investigation of any of the facts set forth in this application and release the Employer from any liability. The employer may contact any listed references on this application. I acknowledge and understand that the company is an "at will" employer. Therefore any employee (regular, temporary, or other type of category employee) may resign me at any time, just as the employer may terminate the employment relationship with any employee at any time, with or without cause, with or without notice to the other party. yes / no
  • Applicant Digital Signature
  • Date of Signature

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