Inside Sales Associate
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DEPARTMENT Sales |
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EXPERIENCE 2+ Years Preferred |
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BENEFITS ELIGIBLE AFTER 45 Days of Employment |
ROLE OVERVIEW
The Inside Sales Associate partners with outside sales and the distribution team to grow existing accounts, win new customers, and consistently meet or exceed monthly sales quotas at the right gross margin. You'll be the product expert and customer advocate on the phone and at the counter — building lasting relationships while delivering the solutions customers need.
CORE RESPONSIBILITIES
Sales & Customer Service
- Meet and exceed monthly sales quotas; actively upsell complementary products and convert customers to stocked brands
- Present pricing, credit, and terms accurately; follow through on all commitments to customers
- Promote current programs, products, and the company's competitive advantages with confidence
- Resolve customer concerns promptly; follow up after sales to ensure ongoing satisfaction
Product Knowledge & Problem Solving
- Demonstrate deep knowledge of all product lines and their real-world applications
- Quickly assess customer needs and recommend the right products or escalate to a technical expert
- Stay current on industry trends, competitor offerings, and new products through ongoing training (AD Rewards, Paycom, ASA, vendor programs, etc.)
- Understand how products work together; proactively offer complementary items on every order
Teamwork & Operations
- Coordinate effectively with outside sales on projects, quotes, and customer accounts
- Use company systems and tools to plan, track, and maximize efficiency
- Participate actively in team meetings; share best practices and contribute to shared goals
- Maintain accurate customer files, inventory availability info, and shipment tracking