Inside Sales Associate, Residential

Join the High-Energy Clearwave Fiber Communications Inside Sales Team!

The Inside Sales Associate plays a critical role in driving Clearwave Fiber’s growth by converting inbound and outbound leads, proactively engaging prospects through assumptive sales conversations. This position is focused on closing new customers, increasing revenue, and delivering a seamless onboarding experience. Associates are expected to take full ownership of the sales process — from identifying customer needs and recommending tailored solutions, to finalizing service agreements.

In addition to acquiring new business, the Inside Sales Associate provides feedback on sales performance trends, contributes to continuous improvement efforts, and champions Clearwave Fiber’s commitment to excellence in customer engagement.

Here's what you will be doing:

· Follow an assumptive sales process to uncover customer needs, present solutions, and handle objections with confidence.

· Engage directly with customers via phone, email, chat, and other digital platforms.

· Drive revenue growth by meeting and exceeding sales goals and performance metrics.

· Build rapport and trust with prospective customers, creating an excellent customer experience.

· Stay sharp—participate in training and product updates to confidently communicate value propositions and competitive advantages.

· Work closely with peers and leadership to support team initiatives and foster a collaborative environment.

· Embrace flexibility—this role requires availability for variable schedules, including evenings, weekends, and occasional overtime.

· Make outbound calls when directed.

· Follow up on leads and sales to ensure installation