Inside Sales Associate

FLSA: Full-Time | Non-Exempt

Location: Richmond, California

Department: Inside Sales

Reports to: Inside Sales Manager

Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m., with flexible start times based on business and operational needs

Overtime: Overtime may be required based on business needs and will be administered in accordance with applicable law

Work setting: On-site role performed primarily in an office setting within an active food-manufacturing facility, with periodic work in production, warehouse, staging, maintenance, receiving, sanitation, freezer, and other operational areas

Support Sales Managers and the Inside Sales Manager in executing business-development strategies, commercial plans, promotional programs, customer initiatives, and assigned sales projects.

Assist with bids, requests for proposals, pricing analyses, quotations, product information, customer presentations, and related commercial materials to support profitable new and existing business.

Analyze sales performance, customer budgets, forecasts, pricing, margins, variances, promotions, trade-marketing expenses, logistics discounts, penalties, deductions, and other customer-related financial information.

Prepare and communicate sales reports, business reviews, budget updates, variance analyses, performance summaries, action plans, and other assigned sales or account-management reporting.

Monitor customer-related costs and financial impacts; identify trends, risks, discrepancies, cost-reduction opportunities, and potential corrective actions for review with sales leadership and appropriate internal partners.

Coordinate cross-functional activities among Sales, Logistics, Marketing, Finance, Quality Assurance, Research & Development, Production, Customer Service, and other departments to support customer requirements, product launches, promotional activity, packaging changes, and business-development initiatives.

Track action items, timelines, dependencies, deliverables, and follow-up activities for assigned customers, projects, launches, bids, promotions, and cross-functional initiatives.

Serve as an internal point of contact for assigned customer accounts; communicate customer needs, pricing, product requirements, forecasts, orders, service concerns, commercial issues, and operational updates to appropriate internal stakeholders.

Maintain accurate and current customer data, pricing information, agreements, contracts, product information, correspondence, account files, commercial documentation, and electronic records using Company-designated systems and standard business software.

Support the administration of customer invoicing, collections follow-up, deductions, chargebacks, promotional budgets, trade expenses, and related account-reconciliation activities in coordination with Finance and other appropriate departments.

Help ensure that customer pricing, commercial agreements, promotional commitments, discounts, and account activities are aligned with approved Company processes, applicable agreements, and internal controls.

Coordinate resolution of customer-service, order, delivery, inventory, pricing, invoicing, deduction, product, documentation, and other account-related issues by working with the appropriate internal departments.

Support the preparation, review, maintenance, and communication of sales forecasts, customer demand information, promotional estimates, and related planning information to assist operational and production planning.

Assist with maintaining positive, professional customer relationships through accurate communication, dependable follow-up, responsiveness, and effective internal coordination.

Understand and apply Company philosophy, values, products, product requirements, customer needs, and commercial objectives in assigned sales-support activities; represent Brioche Pasquier | Galaxy Desserts professionally with customers and external partners.

Maintain effective, professional working relationships with the Inside Sales Manager, Sales Manager, Marketing, Logistics, Finance, Quality Assurance, Research & Development, Production, Customer Service, and other Company departments.

Participate in assigned meetings, training, sales reviews, customer reviews, planning activities, and continuous-improvement initiatives.

Wear required personal protective equipment and comply with applicable safety, food-safety, sanitation, GMP, allergen-control, and quality requirements when entering operational areas.

Perform other related duties and responsibilities as assigned by management, consistent with the nature of the position.

Associate’s degree or bachelor’s degree in business, sales, marketing, finance, supply chain, communications, or a related field; or an equivalent combination of education and relevant work experience.

At least three (3) years of experience in inside sales, sales operations, account coordination, customer account management, project coordination, business analysis, or a comparable role.

Strong analytical and business skills, including the ability to analyze sales, pricing, budget, forecast, cost, deduction, and variance information.

Ability to organize, prioritize, and manage multiple tasks, customer requirements, deadlines, and workstreams in a fast-paced environment while adapting to changing priorities.

Strong written, verbal, listening, presentation, problem-solving, decision-making, and interpersonal communication skills.

Ability to work independently and effectively within a cross-functional team structure.

Proficiency with Microsoft Word, Office 365, Excel, and PowerPoint, including the ability to prepare reports, analyze data, and present findings clearly.

Ability to read, understand, prepare, and accurately maintain customer information, pricing documents, agreements, contracts, reports, correspondence, invoices, and electronic entries in English.

Ability to communicate effectively in English with customers, employees, supervisors, management, and cross-functional partners.

Ability to work the assigned schedule, including overtime, weekends, and occasional six-day workweeks based on business needs.

Ability to wear and use required PPE and comply with applicable safety, food-safety, sanitation, GMP, allergen-control, and quality requirements when performing duties in operational areas.

Experience in inside sales, sales operations, customer-account coordination, account management, business development, project management, commercial finance, or a comparable role in a manufacturing, food-manufacturing, bakery, frozen-food, consumer-packaged-goods, retail, food-service, or food-production environment.

Experience supporting customer bids, pricing, promotions, trade spending, sales forecasting, customer budgets, deductions, chargebacks, invoices, collections follow-up, and customer-account reconciliations.

Experience coordinating new-product launches, packaging changes, promotions, customer requirements, or cross-functional commercial projects.

Experience working with ERP, CRM, order-management, customer-data, accounting, inventory, production-planning, or other plant-management systems.

Advanced Excel skills, including the ability to work with formulas, pivot tables, lookups, data validation, reporting, and large data sets.

Experience maintaining customer agreements, contracts, pricing files, specifications, commercial documentation, and account records.

Knowledge of inside sales, sales operations, customer-account support, business development, pricing, promotions, customer budgets, sales reporting, forecasting, deductions, and commercial documentation.

Understanding of Company philosophy, values, products, product requirements, customer needs, and commercial objectives.

Ability to analyze sales and financial information; recognize variances, risks, trends, and opportunities; and communicate recommended actions clearly and promptly.

Ability to manage multiple projects and competing priorities while maintaining accuracy, follow-through, organization, and attention to detail.

Ability to work independently, collaborate effectively, build productive customer and internal relationships, and coordinate cross-functional activities.

Ability to remain professional, flexible, responsive, reliable, accountable, and solutions-oriented in a changing environment.

Sit for extended periods while performing computer-based work, communicating by telephone or video conference, preparing reports, reviewing customer information, and completing required documentation.

Stand, walk, and move throughout the facility as needed to communicate with employees and departments, attend meetings, support customer or sales activities, and perform assigned duties.

Frequently use hands and fingers to operate a computer, keyboard, telephone, printer, scanner, and similar equipment and to handle documents, samples, and office supplies.

Occasionally bend, stoop, reach, grasp, and use repetitive hand movements while retrieving documents, handling samples, or working in office and operational areas.

Lift, carry, push, pull, and move samples, documents, small materials, supplies, or equipment weighing up to 20 pounds occasionally, using safe work practices and available equipment.

Visually inspect customer documents, pricing information, invoices, contracts, reports, product information, samples, and work areas, as needed.

Communicate verbally with customers, employees, supervisors, management, and cross-functional partners in office and operational environments and receive information through spoken communication, telephones, radios, alarms, and other workplace communications.

Use a computer, keyboard, telephone, tablet, scanner, and similar equipment to prepare, enter, review, and maintain customer, sales, report, and other required records.

Work is performed primarily in an office setting within an active food-manufacturing and food-production facility. The position may enter production, warehouse, staging, receiving, sanitation, freezer, and other plant areas as part of normal duties.

Work may involve exposure to moving production equipment, conveyors, packaging machinery, forklifts or other powered industrial equipment, noise, wet or slippery surfaces, cold temperatures, cleaning and sanitation chemicals, food ingredients, allergens, food-product materials, and related workplace conditions.

The employee must comply with all Company safety practices, food-safety programs, quality standards, GMPs, sanitation procedures, allergen-control requirements, PPE requirements, and applicable site-specific safety procedures, including procedures related to chemical safety, machine guarding, ladder safety, lockout/tagout, warehouse operations, and receiving. Unsafe conditions must be reported immediately.

Pay range: $28.00–$31.00 per hour

Competitive PTO and Paid Holidays

Medical, dental, and vision plan options, with Brioche Pasquier | Galaxy Desserts contributing 85% toward the employee-only premium for eligible employees

Company-paid term life insurance and accidental death & dismemberment (AD&D) coverage

Company-paid short-term (STD) disability insurance

Company-paid long-term disability (LTD) insurance

Employer-paid, confidential Employee Assistance Program (EAP) resources for personal, family, financial, and emotional well-being support

Health Savings Account (HSA) option with Company contributions for employees enrolled in the HSA-qualified medical plan

Flexible Spending Accounts (FSAs) for eligible health care and dependent care expenses

401(k) retirement plan with a Company match of up to 4% after six months of employment, subject to plan terms