Inside Sales Coordinator

Pay: $20 - $25 per hour, based on experience.

Hours: 8am-5pm, Mon-Fri

Location: 10759 Hampshire Ave S. Bloomington, MN 55438

WHO WE ARE

Johnson Health Tech is one of the world’s largest and fastest-growing fitness equipment manufacturers, delivering innovative solutions that help people live healthier lives. Through our award-winning portfolio of commercial and residential brands, we serve customers in more than 60 countries worldwide.

MISSION STATEMENT

To delight and excite our customers through truly innovative products, unsurpassed quality, and best-in-class customer experience provided by a world-class organization.

POSITION OVERVIEW

The Inside Sales Coordinator will assist the JFW Commercial Sales Team by providing various administrative and operational support to ensure a smooth and efficient delivery of products to our customers.

RESPONSIBILITIES

Administrative Sales Support:

• Assist with quote creation, customer proposal creation, presentations, and distribution to customers as needed

• Manage the commercial CRM (Customer Relationship Management) system by:

o Assign sales leads

o Set up new users and train new Commercial Account Managers

Maintain retail referral program:

• Oversee distribution of leads

• Contact Commercial Account Managers (CAMs) as needed to update their lead status and track wins/losses and report for commissionable purposes

Coordinate lead generation for CAMs

• Assist in scheduling appointments

• Manage all lead generation systems; qualify and distribute warm leads to sales team

o Hit assigned monthly targets for new lead generation

o Find and qualify new opportunities. Introduce the company and solutions to the customer and warm the relationship and opportunity to pass to outside sales

Operational Support:

• Facilitate the steps through delivery of items are finalized.

o Provide oversight on submitted orders for accuracy in product, customer information, payment terms, etc.

o Communicate ETAs, shipping updates, delivery timelines, and site readiness

o Own the communication between the customer, operations, sales, and installation

o Manage unforeseen delays and site readiness issues and communicate to all necessary parties

• Service coordination and management

o Oversee all open service needs for the assigned sales team

o Provide communication and coordination with the service team and 3rd party to achieve resolution

o Establish a continuous line of communication with the customer and sales as the process progresses to resolution at every step of the process

o Own the process from identification of issue through resolution with communication to all parties

Accounts Receivable (AR) Management:

• Coordinate open accounts receivables between sales, accounting, and the customer and updating the status on AR document

• Proactively contact the customer for updates on payment status and collecting payments as needed

• Provide W9, COIs, invoices, etc. as needed to assist with swift payment

Performs other duties as assigned