Inside Sales Coordinator

Inside Sales Coordinator -Tiger Sanitation

Company Overview

Tiger Sanitation is a leading provider of waste management and sanitation services, committed to delivering exceptional customer service and sustainable solutions. We are seeking a motivated Inside Sales Coordinator to join our dynamic team and support our sales efforts.

Job Summary

The Inside Sales Coordinator will play a key role in supporting the sales team by coordinating sales activities and ensuring seamless communication with clients. This position requires strong organizational skills, a customer-focused mindset, and the ability to thrive in a fast-paced environment.

Key Responsibilities

• Task Management: Check tasks throughout the day to ensure timely completion and prioritization.
• Agreement Processing: Set up signed agreements as they come in throughout the day and review agreements for accuracy before approval.
• Prospect and Account Setup: Set up prospect accounts quoted online, reach out for follow-up, and establish new accounts as needed, including entering delivery tickets.
• Service Scheduling: Use CRM to determine the best service day for new accounts and geocode as needed.
• Quoting and Customer Interaction: Quote services based on customer needs, handle inbound call requests, and respond to customer requests via email or phone as needed.
• Follow-Up Communications: Make outbound calls and send emails to follow up on customer questions, offer re-signed contracts at lower rates, and address past-due invoices.
• Customer Retention: Use probing questions to determine reasons for customer cancellations, attempt to save accounts, and key in resigns.
• issue Resolution: De-escalate customer concerns related to rate increases or service issues, addressing escalations promptly.
• Proactive Account Management: Be proactive with re-signs and rate reductions, running reports to identify customers eligible for re-signs or rate reductions.
• Service Coordination: Manage changes in service levels, multi-point pickups (MPUs), service requests, bulk pick-ups, and weight tickets.
• Documentation and Billing: Handle Certificates of Insurance (COI), invoices, and billing concerns, and prepare info sheets as needed.