Inside Sales Coordinator

Overview:

• The Inside Sales Coordinator will support the Sales Manager by taking on all administrative tasks related to reporting, system management, and operational efficiency.
• This role will focus on analyzing sales performance data, managing the dialer system, and handling administrative tasks like password resets and list management.
• This is a critical role to free up time for both the Sales Manager and the sales reps.

Responsibilities:

• Prepare inside sales reports by collecting and/or summarizing data for submission to management.
• Administer and maintain the Five9 dialer system to include management of call campaign lists, and day-to-day support.
• Update missing/incomplete data for incoming web estimate inquiries.
• Create campaign lists for additional services, unsold leads, and cancels
• Perform tasks in CRM in relation to changes at the account level and workflow assignment in the Inside Sales Department.
• Analyze call volume, sales performance, and trends to report insights to the sales manager
• Handle elevated call logs and administrative tasks around sales assignments.
• Collaborate with other departments and branch managers on topics related to inside sales department efforts.
• Assist other departments as indicated by the needs of the business and perform other duties as assigned.
• Facilitate ongoing training requirements across the Inside Sales Team as needed.

Qualifications/Requirements:

• Excellent verbal and written communication skills.
• Strong organizational skills: managing deadlines, setting goals and meeting them, making schedules, and capable of remaining focused and organized in a fast-paced environment.
• Detail oriented with strong analytical and problem-solving abilities.
• Ability to generate and analyze reports into actionable insight. Experience with SQL commands and data visualization tools a plus.
• Ability to multitask
• An understanding of sales principles and customer service practices
• Highly proficient with Microsoft products (i.e., Microsoft Word, Excel, Power Point and Outlook).
• Ability to learn additional systems as needed.

• Minimum of a HS Diploma
• A bachelor’s or associate degree in marketing, business, or a related field is preferred
• Call Center experience/knowledge preferred.
• Experience with HubSpot and phone systems such as Five-9, CCaaS, Genesys Cloud CX, NICE CXone or equivalent.
• Experience with CRM platforms preferred.

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift 15-20 lbs.