Inside Sales - Customer Service

Are you a customer-focused professional with strong communication skills? We're hiring an Inside Sales - Customer Service Representative to be the voice of our company and drive customer satisfaction. You'll handle quotations, orders, and technical support while building meaningful relationships with our customers and sales team. If you thrive in a fast-paced environment and love solving problems, we want to hear from you!

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Respond promptly to incoming customer requests via phone, email, and fax, including quotes, orders, technical assistance, and issue resolution
• Manage customer relationships by providing expert guidance on product selection and application support
• Navigate our systems efficiently using P21 to retrieve customer data, inventory status, and purchase order information
• Coordinate seamlessly across departments, accounting, vendors, and outside sales, to fulfill customer needs and provide exceptional value-added service
• Verify customer information including credit status and order accuracy before processing
• Source hard-to-find items by contacting vendors and coordinating delivery schedules that meet customer expectations
• Maintain accuracy by using correct coding and protocols when retrieving and inputting critical information
• Prioritize effectively to manage multiple requests and meet tight deadlines without compromising quality