Inside Sales & Customer Support Executive

Role Overview:

Key Responsibilities

Inside Sales Support

• Handle incoming calls from distributors, retailers, and sales team
  

• Make outbound calls for order follow-ups, scheme communication, and payment reminders
  

• Share product details, pricing, schemes, and availability with customers
  

• Assist sales team in achieving secondary sales through call-based follow-ups
  

Order Management

• Take orders over call/WhatsApp/email and enter them accurately in the system.
  

• Coordinate with warehouse and logistics to ensure timely dispatch
  

• Track orders and update customers on delivery status
  

Customer Support

• Resolve complaints related to shortages, damages, billing, or delays
  

• Act as the first point of contact for distributor and retailer support
  

• Ensure issues are closed within defined timelines
  

Coordination & Reporting

• Coordinate with sales, supply chain, and accounts teams
  

• Maintain customer data, call logs, and order records
  

• Share daily/weekly MIS reports with the reporting manager
  

Requirements

Key Skills & Competencies

• Strong communication skills (Hindi & English; Kannada is a plus)
  

• Experience in FMCG/Beverages inside sales or customer support
  

• Good follow-up and coordination skills
  

• Basic understanding of orders, invoices, and payment cycles
  

Experience & Qualification

• 1–4 years experience in Inside Sales / Customer Support
  

• FMCG, Beverages, Food, or Consumer Goods background preferred
  

• Graduate in any discipline