Inside Sales Engineer
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Summary
Pre-sales role at Brivo (cloud-based access control and video security), based in-office in Austin, TX, supporting North America resellers: delivering product demos, answering RFPs/RFIs, building BOMs, providing escalated technical support, and vetting new products in a home test lab. Needs 5+ years in physical security/access control pre-sales or field experience.
The Sales Engineer will engage directly with our dealers and end users to develop a deep understanding of our solutions through formal sales and technical training sessions. In this role, you will support our inside sales team by responding to requests for proposals and information, conducting product demonstrations, and addressing dealer and end-user inquiries.
We are looking for a technical expert who is ready to "build it, break it, and fix it". This role offers the unique opportunity to manage your own home test lab to vet new Brivo products. If you're passionate about technology, customer service, and adhering to good operational practices, we invite you to join our team.
This in-office position is based in Austin, TX and covers the North America territories.
- Assist in driving sales growth among independent and national resellers in the assigned territory.
- Serve as a primary sales and technical advisor for Brivo products and 3rd party API partner integrations.
- Conduct system demonstrations and presentations for resellers and end-users via virtual platforms and in-person field engagements.
- Respond to design and technical requests from resellers and Regional Sales Managers (RSMs), including building Bills of Materials (BOM) for new projects.
- Collaborate on initiatives to enhance overall reseller performance.
- Represent the company and products at customer engagements and field events.
- Develop and maintain technical documentation.
- Communicate customer needs to product management teams.
- Coordinate customer projects, support Brivo University training programs, and deliver Certification Training on Brivo products.
- Provide remote and on-site support for escalated technical issues.
- Experience in physical security or access control, with 5+ years as a pre-sales technical professional OR relevant field experience selling, installing, or programming Brivo systems.
- Bachelor’s degree or equivalent experience.
- Proficiency with CRM, Google Workspace, and design tools.
- Previous experience crafting responses to functional and technical requirements for RFIs and RFPs.
- Demonstrated ability to deliver engaging product demonstrations to dealers and end users, both virtually and in person.
- Experience in creating a bill of materials (BOM).
- Proficient in delivering pre-sales and technical training content.
- Strong communication skills, both verbal and written, with the ability to present ideas clearly and concisely.
- Confident, energetic, and enthusiastic approach.
- Capable of lifting 50 lbs.
Brivo is a Great Place to Work-Certified™ company and the global leader in cloud-based access control and video surveillance. Following our merger with Eagle Eye Networks, we are building the only platform powerful enough to support the future of AI-driven security.
Why Your Work Matters
Innovation drives our vibe, but purpose drives our mission. You will work on essential systems that protect the health, safety, and welfare of people and property worldwide. At Brivo, your voice is heard, your talent is respected, and your contributions have a global impact.
- The Brivo Experience: We thrive on in-person collaboration and a "one-team" atmosphere. We embrace our international presence, leveraging diverse ideas and backgrounds to improve our culture and our products. To keep our global teams connected and inspired, we provide a premium onsite experience featuring communal meals, recurring social events, and fully stocked workspaces—ensuring you have everything you need to stay focused while building the future of security.
- Total Rewards: We support our people with competitive medical, vision, and dental plans (including company-offset premiums), a 401k with company match, and an unlimited Paid Time Off (PTO) policy that empowers you to take the time you need to maintain a healthy work-life balance.
The base salary for this full-time role ranges from $55,000 - $70,000 , with a total on-target earnings (OTE) of $70,000 - $85,000. Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition, Brivonians enjoy a robust benefits and perks package tailored to their work location.